Interactive Teller/eCSR Position Available In Blount, Tennessee
Tallo's Job Summary: The Interactive Teller/eCSR position at CBBC Bank in Maryville, TN offers part-time and full-time opportunities with a salary range of $20 to $22 an hour. Responsibilities include assisting with Interactive Teller Machines, online account opening, debit card issues, and customer inquiries. Qualifications include Microsoft Office proficiency, customer service skills, and banking experience.
Job Description
Interactive Teller/eCSR CBBC Bank Maryville, TN Job Details Part-time | Full-time $20 – $22 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Microsoft Word Microsoft Excel Microsoft Access Operating systems Microsoft Outlook Customer service iOS English Mid-level Windows Customer inquiry handling Organizational skills Mac OS Computer skills Associate’s degree Grammar Experience Banking Customer complaint resolution
Full Job Description Job Description Job Title:
eBanking Branch ITM e
CSR Department:
Deposit Operations Department Supervisor:
e
Banking Branch Officer & Trainer FLSA Status:
Non-Exempt Shift:
As assigned; 7 am to 3:30 pm Monday to Friday or 10:30 am to 7 pm Monday to Friday. Occasional extended hours on Saturday from 9 am to 12 pm.
Location:
CBBC Operations Center- 321 E Broadway Ave, Maryville, TN. 37804 Reports to: e
Banking Branch Officer Date Updated:
March 2025
Education/Experience:
Associate degree or at least 5 years of banking experience or 2 years CSR experience preferred.
Description:
The ITM eCSR position is responsible for day-to-day Interactive Teller Machine assistance and maintenance requests, BankOnLine assistance with retail online account opening, debit card issues, hold requests, mobile deposit review, Zelle assistance, Bill Pay assistance, fraud research and resolution, ordering money for branches, assistance with employee questions related to branch account opening, teller processing, policies, and procedures.
Knowledge Required:
Bank policies and Procedures. Advanced arithmetic and accounting principles. Accurate English grammar. Superior knowledge of computer interfaces and programs, such as Xperience, 4|Sight, Synergy, and Banno/NetTeller. Confident understanding of Federal Regulations including, but not limited to, Reg D, Reg E, Reg DD, Reg CC. A basic working knowledge of desktop and mobile operating systems such as Windows, MacOS, ChromeOS, iOS, and Android.
Ability Required:
Candidate must be able to provide an excellent customer service experience via phone and electronic methods. Candidate must be able to clearly present information and respond to questions from customers and fellow associates with a pleasant and team-driven attitude. Candidate must exhibit calmness during a crisis. Candidate must have the ability to work independently and show willingness to be versatile in an ever-adapting operational environment.
Skills Required:
Advanced skills in Microsoft Word, Excel, and Outlook; Microsoft Access is a plus. An understanding of mobile operating systems – iOS and Android. Skills in organization, timemanagement, and the ability to prioritize are a must. Tasks May Include (but not limited to): 1. Incoming customer and branch calls/e-mails 2.
Data entry and maintenance:
BankOnLine and SmartPay 3. GL entry and balancing 4. Stop Payments/Unauthorized ACH debits 5. Report monitoring and information verification 6. BankOnLine reset and customer questions via phone and electronic messaging 7. Mobile Deposit Review 8. Basic IT assistance for customers accessing BankOnLine via web or applications. 9. Various Projects as assigned
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties herein, the associate is required to talk, hear, stand, and walk.
Work Environment:
The work environment characteristics described herein are representative of those associate encounters while performing the essential functions of this job. The noise level in this environment is minimal.
Job Types:
Full-time, Part-time Pay:
$20.00 – $22.00 per hour Expected hours: 25 – 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance
Schedule:
8 hour shift Day shift Evening shift Monday to Friday Weekends as needed Ability to
Commute:
Maryville, TN 37804 (Required)
Work Location:
In person
