Bilingual Appointment Coordinator (English/Spanish) Position Available In Broward, Florida

Tallo's Job Summary: The Bilingual Appointment Coordinator position in Pembroke Pines, FL involves managing patient appointments, facilitating communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Responsibilities include scheduling appointments, handling patient communication, conducting reminder calls, and ensuring efficient office operations. Ideal candidates are bilingual, customer service-oriented, organized, and proficient in office technology.

Company:
5th Head Quarters
Salary:
JobFull-timeOnsite

Job Description

Bilingual Appointment Coordinator (English/Spanish) 4.5 4.5 out of 5 stars

Pembroke Pines, FL Job Description:

As a Bilingual Appointment Coordinator in a medical office, you will be responsible for managing patient appointments, ensuring smooth communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Your role is essential in maintaining efficient office operations and delivering excellent patient care.

Key Responsibilities:
Appointment Scheduling:

Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed.

Patient Communication:

Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish.

Patient Intake:

Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments.

Reminder Calls:

Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments.

Coordination:

Work closely with team member to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized.

Administrative Support:

Perform general administrative duties such as filing, faxing, and managing correspondence to support the office’s day-to-day operations.

Patient Satisfaction:

Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience.

Skills and Qualifications:
Bilingual Proficiency:

Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.

Customer Service:

Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism.

Organizational Skills:

Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Medical Knowledge:

Basic understanding of medical terminology and office procedures is preferred.

Technology Skills:

Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools. Attention to

Detail:

High level of accuracy in managing patient information, scheduling, and documentation.

Team Collaboration:

Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.

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