Care Coordinator Position Available In Broward, Florida

Care Coordinator We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensurepletion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation,municating with physicians, clinicians and other medical personnel, and any other entities necessary for successfulpletion of approved referrals.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

.Serve as primary point of contact for iing and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.

Facilitatesmunication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.

Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.

Uses web-based insurance platforms to generate referral authorizations.

Effectivelymunicates the physicians/clinicians needs or outstanding items to patients.

Follows all referrals through topleted appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment. Ensures any missed external appointments are rescheduled andmunicated to the PCP.Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.

Provides extraordinary customer service to all internal and external customers.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of medical terminology, CPT, HCPCS and ICD coding desiredAn understanding of thepany’s patient population, including theplexities of Medicare programsExceptional organizational skills with the ability to effectively prioritize andplete tasks in a timely manner.

An understanding of thepany’s patient population, including theplexities of Medicare programsDetail-oriented with the ability to multi-task.

Able to exercise proper phone etiquette.

Ability to navigate proficiently throughputer software systems & use technology.

Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.

Spoken and written fluency in English; bilingual preferred.

EDUCATION AND EXPERIENCE CRITERIA

High School diploma or equivalent requiredA minimum of 1 year of referral experience in a healthcare setting required.

Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.

Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferredHealthcare experience within the Medicare Advantage population preferred.

Medical Assistant certification preferredCPR for Healthcare Providers is preferredWe’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With greatpensation,prehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee Current Contingent Worker please see job aid to #LI-Remote