Care Connector Winter Garden Position Available In Orange, Florida

Care Connector Winter Garden (part of AdventHealth Corporate) 4.1 4.1 out of 5 stars 2000 Fowler Grove Boulevard, Winter Garden, FL 34787 All the benefits and perks you need for you and your family: Benefits and Paid Days Off from Day One Paid Parental Leave Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

• For eligible positions
• Student Loan Repayment Program
• For eligible positions
• Nursing Clinical Ladder Program
• For eligible positions
• Whole Person Well-being and Mental Health Resources Our promise to you: Joining AdventHealth is about being part of something bigger.

It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:

Full Time; Monday – Frida 9:30 pm – 6:00 pm

Shift:

Days Location:

2000 Fowler Grove Boulevard Winter Garden, Florida 34787 The community you’ll be caring for: AdventHealth Winter Garden AdventHealth Winter Garden is a state-of-the-art hospital with 80 beds, offering a wide range of health care services. These include emergency care, surgical services, lab work, primary and specialty care, imaging, spine health, women’s and men’s care, pediatric-friendly services, and more—all in one convenient location. AdventHealth Winter Garden is undergoing a major expanding that will add three additional floors to the hospital’s patient tower and bring additional women’s services to West Orange County. Our hospital tower expansion will be completed in 2026. The AdventHealth Winter Garden tower expansion will add 40 new progressive care unit beds, obstetrics and gynecology (including labor and delivery). One floor will be dedicated to labor and delivery, and will include nine labor, delivery, and recovery beds, 10 postpartum beds, two C-section operating rooms, and future space for a level two Neonatal Intensive Care Unit (NICU). The tower’s expansion will also add space for more operating rooms, and a shell floor with capacity for 40 beds. AdventHealth Winter Garden is conveniently located in the Winter Garden Village, minutes from beautiful downtown Winter Garden and nearby Walt Disney World and the premier attractions of Orlando. Winter Garden is an amazing place to live and play! The team here is dedicated to bringing exceptional mission-focused, faith-based care to residents and visitors of West Orange County. We are proud to be revolutionizing health care in West Orange County and bringing this state-of-the-art care to its residents. Come join our team and be a part of delivering exemplary care for the mind, body, and spirit! The role you’ll contribute: The Care Connector is responsible for assisting in coordination of care and services for assigned patients under the direction of Care Management Leadership, and in collaboration with the multidisciplinary team and patient/family. Interacts with representatives from physician offices, insurance companies, managed care organizations, post-acute providers, and transportation agencies as required. The Care Connector establishes a general working knowledge of payor-specific documentation, regulatory and authorization requirements, the clinical review process, provision of acute and post-acute services, as appropriate for the role. Actively participates in outstanding customer service, escalates as appropriate to effectively and promptly resolve issues, and accepts responsibility in maintaining relationships that are equally respectful to all. The Care Connector on the post-acute team ensures discharge arrangements are compliant with payor requirements and regulatory guidelines. Responsible for assisting in patient discharge plans as directed, assisting with coordination of clinical data collection, and ensuring third-party payer notifications and authorizations are secured and documented as a support function for Care Management staff. The Care Connector on the acute care and/or ED team establishes a general working knowledge of post-acute appointment needs. Ensures regulatory requirements are compliant with CMS and AHCA regulations and post-acute appointments are secured prior to patient’s discharge, as appropriate within their role. The value you’ll bring to the team: Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified. Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback. Copies, scans, files, and distributes documents. Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role. Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments. Qualifications The expertise and experiences you’ll need to succeed:

Required:

High School Diploma or GED At least one-year experience in a customer service environment At least 6 months of experience in a healthcare environment

Preferred:

Associate degree in a healthcare-related field Experience working in a healthcare setting This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category:

Case Management Organization:

AdventHealth Winter Garden Schedule:

Full-time Shift:

1 –

Day Req ID:

25018191 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.