PCC – General Offices Position Available In Sarasota, Florida
Tallo's Job Summary: The Patient Care Coordinator (PCC) at Brident Dental Services in the General Offices in Sarasota, FL, plays a vital role in ensuring a seamless and welcoming experience for patients. With a salary range of $18.00 - $23.00 per hour, the PCC greets patients, coordinates treatment services, and fosters lasting relationships. Qualifications include a high school diploma, customer service focus, and preferred dental office experience. Two years of sales or customer service experience is required, with bilingual Spanish-English skills preferred. Travel may be required for training and job functions, with safety procedures in place to minimize risks.
Job Description
PCC – General Offices
Job Locations
US-FL-Sarasota
ID 2025-21139
Category Front Office Staff Position Type Doctor Full-Time Company Brand
Dynamic Dental Smiles Min USD $18.00/Hr. Max USD $23.00/Hr.
Overview
The Patient Care Coordinator (PCC) at Brident Dental Services serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.
Responsibilities
Essential Functions:
Set and achieve personal sales goals while supporting the goals of the team.
Greet patients in a timely, professional, and engaging manner.
Introduce new patients to the office and staff.
Provide patient consultations and communicate information about recommended treatments.
Discuss cost of service, insurance coverage, and payment options with patients
Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
Nurture the patient relationship to encourage patient retention.
Work as a team player to ensure each customer receives the best service possible.
Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.
Qualifications
Qualifications:
Minimum of high school diploma or equivalent required.
Customer service focused.
Excellent time management and organizational skills.
Preferred dental office experience.
Preferred experience with dental insurance.
Preferred experience with Denticon/Dentrix.
Skills and Abilities:
Two (2) years of sales, customer service or related work experience.
Bilingual Spanish-English skills preferred.
Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
Ability to quickly learn new procedures and processes.
Excellent communication and interpersonal skills
High level of ownership, accountability, and initiative
Friendly, outgoing, and motivated personality
Work Environment and Conditions:
Travel as needed for training and to perform job functions.
Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.
Potential of prolonged sitting and standing
