Care Specialist Position Available In Caddo, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs•everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals•because we know that healthrequires care for the whole person. It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Care Specialist is a key member of the teamresponsible for delivering chronic care management tohigh-complexity patients. The Care Specialist primarily works inpatients’ homes and communities (90% of the time) and engages invirtual care (10% of the time). This role involves direct outreachto patients, guiding them through the enrollment process,facilitating virtual appointments with providers, and ensuring thatpatients adhere to care plans. By building relationships,coordinating care, and providing education, the Care Specialistplays a critical role in promoting health, preventing unnecessaryhospitalizations, and improving patient outcomes.

SkillsRequired:

Minimum of 2 years of relevant work experience (e.g., CommunityHealth Worker, Peer Support Specialist, Medical Assistant,etc.). High school diploma or GED required. A valid driver’s license, auto liability insurance, andreliable transportation to travel within the assignedterritory. Experience in chronic care management or working withchronically ill/elderly patients. Technologically proficient with basic computer skills (typing,using EMR systems). Experience with motivational interviewing, trauma-informedcare, and care coordination. Strong interpersonal communication skills with the ability toengage patients and team members effectively. Ability to prioritize tasks, manage schedules, and workindependently in an unstructured environment. Multi-lingual skills are a plus but not required. Prior home care experience is beneficial.

KeyBehaviors:

Adaptability & Resilience:

•Ability to thrive in unstructured environments and pivot asneeded to meet patient needs. Demonstrates perseverance inchallenging situations.

Self-Starter & Motivation:

•Proactively takes initiative in managing patient care andoutreach. Willingness to learn and adapt to new processes andsystems.

Empathy & Compassion:

•Ability to work with individuals from diverse backgrounds andunderstand their complex needs. Skilled in building rapport throughmotivational interviewing and other patient-centered communicationtechniques.

Accountability & Integrity:

•Demonstrates personal responsibility and takes ownership oftasks, ensuring accuracy and timeliness in all activities.

CulturalCompetence:

•Awareness of community dynamics and diversity, ensuringculturally sensitive and inclusive care.

Team Collaboration:

•Works collaboratively with interdisciplinary teams to meetpatient and organizational goals.

Problem-Solving & CriticalThinking:

•Strong critical thinking skills to assess patient needs,analyze data, and develop appropriate care strategies.

CommunicationSkills:

•Excellent verbal and written communication, capable ofexplaining complex medical information to patients in a clear andsupportive manner.

Competencies:

Care Coordination:

•Ability to engage patients in a comprehensive care plan,facilitating communication between patients, providers, and familymembers to ensure timely, effective care.

Health Education:

•Effectively educates patients about their medical conditions,care plans, and available resources, ensuring that patients canmake informed decisions.

Patient Engagement:

•Uses various strategies, including phone calls, home visits,and community outreach, to engage patients and ensure continuousparticipation in their care.

Time Management & Organization:

•Demonstrates strong organizational skills by managing patientcaseloads, schedules, and documentation efficiently.

TechnologyProficiency:

•Skilled in using electronic health records (EMR) systems andother digital tools to document patient information and communicatewithin the team.

Motivational Interviewing & Patient-Centered Care•Uses motivational interviewing techniques to build rapport andempower patients to take ownership of their health decisions.

DataManagement:

•Ensures accurate and timely documentation of patient data,ensuring continuity of care and compliance with organizationalstandards.

Outcome-Oriented Approach:

•Focuses on achieving key health outcomes, such as improved careadherence, reduction in emergency room visits, and enhancedself-management.

Upward Health is proud to be an equal opportunityemployer. We are committed to attracting, retaining, and maximizingthe performance of a diverse and inclusive workforce. This jobdescription is a general outline of duties performed and is not tobe misconstrued as encompassing all duties performed within theposition.•PI369045c5aa2c-37820-37540046