Personal Care Coordinator Position Available In Catawba, North Carolina

Personal Care Coordinator Vital Homecare Hickory, NC 28601

Job Summary:

Vital Homecare is seeking a Patient Care Coordinator/Scheduler who is reliable, organized, and driven to provide excellent support to both patients and caregivers. This full-time, in-office role is essential for maintaining smooth operations, accurate scheduling, and timely coverage across all patient cases.

Key Responsibilities:

Answer incoming phone calls promptly and professionally, minimizing missed calls. Manage, adjust, and confirm caregiver schedules to ensure full case coverage.

Respond to caregiver call-outs by:

Contacting the patient to confirm if a replacement is needed. Making every effort to cover the shift. Maximize caregiver visit efficiency. Monitor the call dashboard per agency policy and document all missed clock-ins/outs. Notify patients and vendors promptly of any service changes. Document all missed visits accurately with appropriate reasons. Enter disciplinary notes into the Discipline Smart Sheet . Record incidents or service changes in the Incident Smart Sheet . Update changes in patient status (e.g., hold, discharge, hospitalization, resume, increase/decrease) via the Interim Order Smart Sheet . Escalate patient complaints to the Administrator immediately. Submit daily coordination reports as directed. Support additional administrative duties due to staff absences or high-volume demands. Ensure all tasks are completed before the end of the workday. Perform other duties as assigned.

Job Requirements:

Prior experience in home care coordination or healthcare staffing strongly preferred . Strong phone and interpersonal communication skills. Excellent multitasking and organizational skills in a fast-paced environment. Ability to take initiative and work independently while managing time effectively. Detail-oriented with strong documentation and record-keeping ability. Basic computer proficiency; capable of learning agency software systems quickly. Must follow agency protocols and policies (training provided).

Preferred Skills:

Proficiency in medical administrative tasks including scheduling and documentation. Working knowledge of homecare processes and medical terminology. Ability to build and maintain positive relationships with patients, staff, and vendors. Commitment to high-quality service and care coordination. Why Join Vital Homecare? At Vital Homecare, we’re committed to quality service, operational excellence, and compassionate care. If you’re dedicated, organized, and passionate about making a difference in patients’ lives, we encourage you to apply for this rewarding opportunity. This is NOT a remote position. All candidates must be available to work on-site, Monday through Friday.

Job Type:

Full-time Pay:

$21.00 per hour Expected hours: 35 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Ability to

Commute:

Hickory, NC 28601 (Required) Ability to

Relocate:

Hickory, NC 28601: Relocate before starting work (Preferred)

Work Location:

In person