Patient Service Specialist Position Available In Scotland, North Carolina
Tallo's Job Summary: The Patient Service Specialist performs administrative duties in a clinic setting, including registering patients, scheduling appointments, and managing phone calls. Qualifications include a high school diploma, healthcare administration degree (preferred), and previous medical office experience. Strong organizational and interpersonal skills, problem-solving abilities, and excellent customer service skills are essential. Specific tasks include EPIC registration, appointment scheduling, phone assistance, and generating No Show letters.
Job Description
Position Summary The Patient Services Specialist performs general administrative clerical duties including registering patients for the front desk of the ambulatory clinic setting. This role is responsible for various clerical duties and administrative/business details such as scheduling appointments, managing incoming phone calls, and accurately checking in and checking out patients in accordance with standard work and procedure. Position Qualifications Education + High school diploma or equivalency (GED) + Associate degree in healthcare administration or equivalent college coursework, preferred. Experience + Previous Medical Office experience preferred. Knowledge, Skills, Abilities + Strong organizational skills and ability to prioritize tasks + Strong interpersonal skills and ability to work with a wide variety of individuals. + Ability to identify and solve problems independently. + Excellent in verbal and communication skills. + Excellent Customer Service skills. Check In Core Skills + EPIC complete registration to include: + Update or verify complete patient demographics + Eligibility and scan of correct insurance cards + If SELFPAY
- offer Standard SPN Sliding Fee application and have acknowledgment signed
- Primary Care ONLY + ESign consent for treatment and insurance authorization if due + Patient appointment arrival using all pertinent standard work + Patient reminder calls, daily review and actions for cancels and/ or request to reschedule as well as live calls as assigned for appointment reminders with a goal to decrease unused appointments slots daily. + Phone Assistance
- + Greet / Answer phone calls with kind courtesy tone + Assist patient with scheduling, reschedule etc.
appointments + Create Inbox messages as needed to assist patients + Refill request for medications etc. + Be competent on identifying RED words. + Appointment Scheduling for Walk ins + Generate No Show letters through Epic
