Project Specialist, Resident Experience Position Available In New York, New York

Project Specialist, Resident Experience Beam Living (A Blackstone Portfolio Company) – 3.5 New York, NY Job Details $30 – $33 an hour 11 hours ago Benefits Paid parental leave Paid holidays Health insurance Tuition reimbursement Paid time off Parental leave Retirement plan Qualifications Customer service Mid-level Organizational skills 1 year Communication skills

Full Job Description Job Title:

Project Specialist, Resident Experience FLSA Status:

Hourly Location:

New York, NY Worksite Status:

Onsite We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City. As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better. We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect: As a Project Specialist, on the Resident Experience team, you’ll work with our trades team to coordinate repairs in occupied apartments acting as the primary point of contact for our residents. You will be responsible for scheduling work orders, clearly communicating the scope of work, and handling all situations with empathy and patience. As a lead on our team, you should be: A passionate team player who believes that helping others win is a noble cause. Solutions-driven and enjoys the challenge of solving complex problems. An executor who can see what needs to be done and is willing to do what it takes to complete the task at hand. An empathizer who can understand resident issues and present amicable resolutions. Organized and able to address multiple projects simultaneously while ensuring prompt resolution. Able to pivot, when necessary, as urgent issues may arise. Strong and patient communicator who can address resident issues and provide the necessary detail to answer complex questions.

What you will do:

Coordinate complex work orders and schedule follow-up appointments to ensure resident maintenance issues are resolved in a timely manner. Be a direct point of contact for residents and facilitate the management of projects from beginning to end. Respond promptly and hospitably to resident requests. Handle escalated cases by reviewing work order history and identifying gaps in service to best address resident concerns. Empathetically and objectively review situations to ensure we deliver on our commitment to leave residents happier than we found them. Provide thoughtful and creative solutions for escalated resident issues. Perform in-person inspections, take thorough notes and photos, to ensure the scope of work can be determined.

What you should have:

The ability to connect with others Strong communication and organizational skills 1-2 years of property management or customer service experience The discipline and willingness to do what needs to be done. A love for doing what others won’t and solving difficult problems. A desire to grow and take on ever increasing responsibility. Doing any, or all of that, in a multi-family environment would be good too.

What we offer:

We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Base Salary:

$30 – $33 Exact compensation may vary based on skills, experience & location.

Benefits:

Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO). A few of the people you will work with: Stephanie Appiah Siobhan Kennedy Joey Daries Kaitlin Nemeth Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.