Research Study Eligibility Coordinator (Phone Screener) Position Available In New York, New York

Research Study Eligibility Coordinator (Phone Screener) The Medical Research Network New York, NY Job Details Part-time $22 an hour 2 hours ago Benefits Flexible schedule Qualifications Clinical research Bachelor of Science Public speaking PTSD Care Clinical trials Phone etiquette Communication skills Entry level Full Job Description MRN is looking to hire an additional Eligibility Coordinator, who will be responsible for conducting confidential pre-screenings by phone and scheduling patients for their initial appointment at our office. We work mostly on medication-based clinical trials in psychiatry, with various indications such as MDD, ADHD, PTSD, SAD, BED, BPD, and others.

Schedule:

20

Hours/Week, On-Site, Somewhat Flexible Hours Education Requirement:

Bachelor’s (BA or BS)

• We will consider candidates who haven’t earned a bachelor’s if you have prior relevant experience Main duties:
• Speak with potential patients by phone to determine basic eligibility for medication assisted clinical trials. We do not cold call patients, and only reach out to patients who have previously requested information about one of our studies.
• Discuss and assess basic psychiatric symptoms and medical history, while consulting with our doctors and study protocols about a participant’s potential suitability for a study
• Provide information about our clinic and our research programs, and answer questions
• Utilize our scheduling software to schedule potential participants for consultation appointments with our doctors.
• Maintain organized records of calls pending, appointments scheduled, etc.
• Provide weekly progress reports (informal, verbal) to site director of operations, to jointly assess clinic’s ongoing scheduling needs, recruitment campaign adjustments, etc.
• Follow up with patients (by phone/text/email) as necessary The ideal candidate will:
• Have strong communication skills (verbal & written)
• Be friendly, open, confident, reassuring, and sensitive to patients discussing private emotional issues and symptoms
• Have an interest in psychology and at least some background knowledge of psychiatric disorders and diagnoses (depression, ADHD, PTSD, etc.)
• Be very comfortable on the computer (using electronic schedule, database, online data entry platforms, etc.) and on the phone
• Exhibit strong personal integrity, reliability, and work ethic The work can be very individual (we need someone who’s comfortable working on their own, organizing their own time, etc.

) while also being part of a group (constant communication with other site staff is essential, especially communication with our doctors during the pre-screening process) Training will be provided, including supplemental training for additional responsibilities other than those described above, based on your interests, aptitudes, etc. This is a great position for someone looking for part time work who wants to gain knowledge of clinical research protocols and processes, gain experience speaking with patients and making preliminary diagnoses, and possibly move into a Clinical Research Coordinator role in the future.

Pay:

Based on experience/qualifications, starting pay is $22/hour

TO APPLY

Please email your resume, a brief note about yourself, and a response to how you would handle the following 3 hypothetical scenarios that an Eligibility Coordinator may encounter while conducting phone screenings (there are no wrong answers!). 1. A potential patient divulges a sensitive previous diagnosis that would automatically rule them out of a study. How do you tell this patient that they are not eligible for participation? 2. During a phone pre-screening for a Borderline Personality Disorder study, a patient reveals a previous diagnosis of Bipolar Disorder, which is an exclusionary condition for the study they applied for. The patient states they believe the Bipolar Disorder diagnosis is an incorrect diagnosis. How would you proceed with this patient? 3. A successfully pre-screened patient expresses nervousness about taking a new medication for their symptoms. What would you say to this patient? Thank you for your interest, and we look forward to reviewing your application!

Job Type:

Part-time Pay:

$22.00 per hour

Benefits:

Flexible schedule Ability to

Commute:

New York, NY (Required) Ability to

Relocate:

New York, NY:

Relocate before starting work (Required)

Work Location:

In person