Care Coordination Team Member – Tennessee Eye Care Harriman Position Available In Roane, Tennessee

Care Coordination Team Member – Tennessee Eye Care Harriman

SUMMIT MEDICAL GROUP OPERATIONS LLC

Harriman, TN 37748 Tennessee Eye Care – Harriman , a division of Summit Medical Group has an excellent opportunity for a Care Coordination Team Member . This is a full time opportunity which is responsible for primarily answering phones in a timely manner, scheduling appointments, taking accurate and concise messages, and directing calls appropriately within the site. Examples of Duties (List does not include all duties assigned) Communicates with patients and staff using multiple advanced communication tools, including phone, online chat, email, fax, and postal mail. Answer and resolve patient inquires in a professional, empathetic, and patientcentered manner. Utilize established practice guidelines to ensure patient issues are addressed in a timely manner and when necessary, transfer calls to appropriate person at practice for additional consultation. Uses computerized scheduling system to schedule/reschedule appointments determining the right amount of time required for each patient appointment. Provides accurate and detailed information, updates patient records using different management information systems at TEC. Sends detailed confirmation to the patient detailing when and where the appointment will be, providing directions, as well as instructions for any labs or imaging. Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills. Identifies opportunities to improve work processes, environment, and changes in practice protocols, remains current on new developments in healthcare. Attends scheduled training sessions for phone support, customer service, system upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by the manager. Assists in training/orientation of new personnel under the direction of the manager and/or supervisor. Maintains strictest confidentiality both internally and externally. Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients. Adheres to expectations of the established corporate compliance plan. Performs related work as assigned. Education High School Diploma required. College or vocational credit preferred. Experience Clinical experience preferred. Insurance company, manager care, call center, procedural, and customer service experience preferred. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.