Medical Case Manager Position Available In Orange, Florida

Medical Case Manager
Job

ID 10113454

Location Lake Buena Vista, Florida, United States
Business Walt Disney World Resort
Date posted May 08, 2025
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Job Summary:

The Medical Case Manager will play a pivotal role in facilitating and coordinating Disney Cruise Line Crew and Guest care as directed by the shipboard medical provider, working closely with the Marine Claims team to evaluate and assist with medical clearance. This role involves participating in the continuous improvement of existing processes and supporting various special projects.
The Medical Case Manager will serve as the primary point of contact for Crew and Guests who are medically disembarked from the ship or evacuated from any Disney Island Destination and will be responsible for documenting and maintaining accurate records.
This position requires reviewing and clearing pre-employment medical exams for new and returning Crew Members.
The Medical Case Manager will collaborate extensively with shoreside and onboard leaders across the Disney Cruise Line Operations.
The Medical Case Manager reports to the Manager, Case Management and Public Health.
What You Will Do (Responsibilities):
Manage the continuity of medical care and services provided by the shipboard medical provider for Crew.
Maintain case management for medically disembarked Crew and Guests ashore.
Oversee and develop provider panels/networks as medically indicated to ensure safe and prompt medical services.
Plan medical itineraries in conjunction with shore partners.
Oversee medical transportation for Crew.
Coordinate medical evacuations from ships and Disney Island Resorts, and provide follow-up for Crew and Guests.
Provide ongoing training for EMR incident reporting.
Promote wellness initiatives for Crew Members, including flu shot programs and Crew health programs.
Review physical exams for applicants and returning Crew to ensure medical requirements are met.
Contact Crew or providers for missing components of physicals.
Stay informed on medical issues related to maritime healthcare.
Consult with the Chief Physician on Crew physicals when necessary.
Continuously seek ways to improve the Crew Physical Process.
Uphold safety management responsibilities as specified in the Safety Management System for areas of responsibility.
Be customer service-oriented and a proactive team player.
Be forward-thinking in managing patient needs.
Be available for on-call duty overnight, weekends, and holidays as required.
Be available for occasional travel.
You Will Have (Basic Qualifications):
BSN required with Florida license.
Florida Driver’s license.
1+ years of relevant case management experience.
Demonstrated experience with complex case management.
Strong organizational and time management skills.
High level of attention to detail with the ability to make decisions and solve problems.
Strong written communication skills.
Experience with electronic medical records.
Excellent computer skills, including proficiency with all Microsoft Office programs, especially Excel, Teams, and SharePoint lists.
Strong technical aptitude and willingness to learn new software.
Self-starter who takes initiative to assess needs and is resourceful in providing solutions.
Commitment to accuracy and attention to detail.
Proven organizational skills with the ability to handle multiple tasks, set priorities, and meet or exceed deadlines.
Ability to handle confidential information.

Preferred Qualifications:

Masters’ of Science in Nursing.
Experience in maritime healthcare.
Proficiency with Microsoft Office.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Magical Cruise Company, Limited, which is part of a business we call Walt Disney World Resort.
Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Lake Buena Vista, FL
Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.