Walk-In Navigator/Medical Case Manager Position Available In Knox, Tennessee

Walk-In Navigator/Medical Case Manager Choice Health Network 1925 Ailor Avenue, Knoxville, TN 37921

POSITION SUMMARY:

Choice Health Network is seeking a compassionate and adaptable Walk-In Navigator to provide direct support and care coordination for clients accessing our services, which include infectious disease treatment, harm reduction/syringe exchange, case management, and HIV prevention. Core responsibilities include Ryan White and ARTAS case management, linkage to medical and supportive services, and community outreach. The Walk-In Navigator reports to the Client Services Team and works closely with harm reduction, medical, and prevention staff to ensure that clients who face barriers to care receive seamless, client-centered support. This position also involves achieving goals of the Antiretroviral Treatment and Access to Services (ARTAS) program — a strengths-based case management model to link individuals recently diagnosed with HIV to medical care.

KEY RESPONSIBILITIES

Note:

This list is not exhaustive and may be supplemented.

• Provide support for people living with HIV who are newly diagnosed and/or experiencing significant barriers to treatment, including ARTAS and Ryan White enrollment and case management services focusing on linkage to medical care.
• Identify client strengths and address barriers to care and medication adherence.
• Enroll eligible clients in the Ryan White Part B program and maintain accurate documentation per program standards.
• Offer supportive services and develop care plans based on client needs and goals.
• Provide referrals and resource navigation for social services.
• Conduct ARTAS follow-up after medical visits to support clients’ care plan understanding and adherence.
• Perform thorough suicide risk assessments and facilitate referrals to mental health services or emergency care as needed.
• Arrange client transportation to medical appointments as necessary.
• Conduct medical intakes and needs assessments for clinic patients.
• Consistently communicate with internal teams to support client access and retention.
• Maintain thorough documentation, data entry, and client records.
• Respond promptly to calls, emails, and other communications.
• Support mobile harm reduction outreach in East TN (syringe services and testing).
• Participate in community outreach and events.

JOB QUALIFICATIONS AND SKILLS

Strong organizational and time management skills Attention to detail for documentation and compliance Proficient in Microsoft Office and data entry Nonjudgmental, client-centered approach Commitment to social justice and harm reduction principles Ability to maintain professional boundaries and empower clients Strong collaboration and communication skills Experience in healthcare or social services setting preferred

Job Type:

Full-time Pay:

$23.00 per hour Expected hours: 40 per week

Benefits:

403(b) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday People with a criminal record are encouraged to apply

Education:

Bachelor’s (Required)

Work Location:

In person