Non-Medical Case Manager Position Available In Shelby, Tennessee

Non-Medical Case Manager Friends For All – 3.1 Memphis, TN Job Details Full-time $17.50 – $19.00 an hour 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance 401(k) matching Loan forgiveness Life insurance Qualifications Intake Mid-level Microsoft Office High school diploma or GED Driver’s License SharePoint Computer skills

HIV/AIDS

care Care plans Under 1 year Full Job Description Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by

HIV/AIDS

live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves . What is in it for you: A commitment to work-life balance with: (up to 38 Days Off) 12 accrued vacation days per year 12 accrued sick days per year 14 paid holidays, including Your Birthday! Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation Flex Schedule may be available based on position after introductory period Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)

BCBS PPO

Plans PPO Gold premium = $28.88 PPO Platinum premium = $56.15 Dental Plans PPO Low = $1.14 PPO High = $5.81 Vision premium = $1.41 401k program with up to 3% employer match starting immediately Employer-paid basic life insurance valued at $50,000 Employer-paid Short-term disability Voluntary Life and AD&D, Long-term disability Flexible Spending Accounts for healthcare and dependent care Student Loan Forgiveness Programs Employee Assistance Program with in person counseling options To Learn More about Working at

FFA:

Go to https://www.friendsforall.org/careers

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role. Non -Medical Case Manager Job Description

JOB TITLE

Non-Medical Case Manager EXEMPT (Salaried) or

NON-EXEMPT

(Hourly): Non-Exempt

DEPARTMENT

Client Services STATUS:

Full-Time

REPORTS TO

Medical Care Manager

REGULAR HOURS

Mon-Thurs (8:30am-5pm) Fri (8:30am-4pm)

JD REVISION DATE

04/21/2025

SUMMARY:

The Friends For All Corporation Non-Medical Case Manager (NMCM) works within the Ryan White Program to provide support and services to individuals living with

HIV/AIDS.

The NMCM assists clients in accessing a range of social services, including housing, food assistance, transportation, and other supportive services to enhance their quality of life. The NMCM plays a key role in reducing barriers to care, ensuring clients are connected to community resources, and promoting adherence to HIV treatment plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

Screening:

Collaborate and Consult with Clinical Staff to identify current clients who need medical case management services. Work with agencies in the

HIV/AIDS

service system to engage individuals infected with HIV. Respond within 24 hours to requests for non-medical case management services. Schedule a screening time within two (2) days of the initial request. Perform initial intake interviews to assess eligibility for Ryan White services and Medical Case Management. Ensure compliance with confidentiality and HIPAA regulations.

Orientation and Assessment:

Work with clients to develop a patient-centered care plan which includes realistic, measurable, and mutually acceptable goals that are based on the results of the assessment. Identify action steps needed to achieve each goal, including target dates for accomplishment of the stated goals. Document progress made towards goals by entering case notes in the client database system. Identify referrals made to other providers/services in connection with action steps. Obtain client and case manager’s signature on patient-centered care plan. Copy plans and give them to client and file original in client’s file.

Referral and Case Coordination:

Be knowledgeable of Friends For All services and referral processes. Conduct comprehensive needs assessments for clients to identify social service needs. Collaborate with medical case managers, healthcare providers, and other support services to coordinate care. Attend and participate in Interdisciplinary meetings as scheduled. Assist clients in accessing community-based services such as housing, transportation, food, and legal services. Complete all documentation to show evidence of the time, date, place and description of each case management service. Provide follow-up and reassessments to ensure that client needs are met. Educate clients about available benefits and services, including housing programs, disability assistance, and employment resources. Advocate on behalf of clients to ensure they receive appropriate services and benefits. Assist clients with completing applications for public assistance programs, such as SNAP, Medicaid, and housing assistance. Build and maintain relationships with local community service providers to facilitate referrals and connections for clients. Provide education and support to clients on topics such as health literacy, financial management, and housing stability. Maintain ongoing contact with referral sources and follow up to ensure implementation.

Community Engagement:

Identify and contact community-based organizations, primary care providers, housing services and other needed providers to establish referral agreements and to coordinate collaborative efforts with clients. Attend scheduled Non-Medical Case Management meetings. Become a Healthcare Marketplace Certified Applications Counselor to assist clients in selecting a Marketplace health plan, if needed. CAC certification must be maintained during employment. Maintain ongoing relationships with community partners and support services organizations establish and maintain a seamless referral process.

Data Entry, File/Chart Management:

Maintain accurate and up-to-date client records in compliance with Ryan White Program standards and funding requirements. Document all services and referrals provided to clients in electronic health records. Case Note Documentation Initial assessment of supportive service’s needs. Develop a comprehensive service plan within 30 calendar days of the assessment that assists the client in establishing support services. Update comprehensive service plan bi-annually with the consumer within 6 months of intake/assessment and/or reassessment. Periodic re-evaluation and adaptation of the plan should be implemented over the life of the consumer prior to 6 months are encouraged as needed

ADDITIONAL DUTIES AND RESPONSIBILITIES

Regular and predictable punctuality and attendance is required. Return all calls, emails and text in accordance with the agency’s voicemail and return call policy. Participate in weekly or biweekly coaching sessions with your supervisor. Complete Performance Reviews and

SMART GOALS.

Participate in All Staff Meetings, In-Service Days and Mandatory Trainings. May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Develop relationships with community partners to coordinate care and establish a referral network. Monitor MCM inbox, OhMD, and teams for MCM referrals/request. Ensure these requests are forwarded to appropriate team members and/or addressed in a timely manner.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or General Equivalency Diploma (GED) Minimum of 2 years’ experience working with people living with HIV/AIDS and/or working in HIV prevention preferred Good strategic/critical thinker, self-starter, goal-oriented Excellent verbal and written communications. Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment – with particular attention to detail and organization Ability to work with a diverse client population Strong relationship-building both with team and clients (internal and external) Ability to follow verbal and written instructions.

Computer skills:

ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and Zoom Ability to define problems, collect data, establish facts, and draw valid conclusions Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors. Must be able to interact with everyone in a friendly, helpful manner.

Embodies FFA Values:

Equity and Acceptance Trailblazing, Creative and Fearless Joy and Fun Collaboration and Teamwork Service Awareness

ADA SPECIFICATIONS

: Physical and cognitive demands that must be met to successfully complete the essential functions of the job. Reasonable accommodation may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation imposes an undue hardship on the organization. Requires ability to speak audibly and listen actively. Requires the ability to use computers, telephones and other office equipment. Requires ability to sit for extended periods. May require occasional bending and lifting to 25 pounds. May require periodic local travel.

OSHA CATEGORY

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided by Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.