Clinical Systems Support Specialist Position Available In Palm Beach, Florida

Clinical Systems Support Specialist Greenbrook TMS NeuroHealth Centers – 2.8

Boynton Beach, FL Job Details Full-time Estimated:

$45.4K – $53.7K a year 4 hours ago Qualifications Practice management Revenue cycle management System administration EHR systems AdvancedMD Mid-level Technical support 3 years Project management Organizational skills EMR systems Communication skills Full Job Description Are you a forward-thinking technology professional with a passion for optimizing healthcare systems? Greenbrook is seeking a dynamic Clinical Systems Support Specialist to lead our efforts in maximizing the potential of our EHR. The Clinical Systems Support Specialist champions the optimal utilization of AdvancedMD Electronic Health Records (EHR) software through expert support, targeted training, and proactive project coordination. This pivotal role ensures seamless EHR functionality by providing timely technical assistance, delivering role-specific training, and leading cross-departmental projects that enhance operational efficiency and revenue cycle performance. Success in this role hinges on strong collaboration with clinical staff, physicians, operations personnel, and revenue cycle teams.

Key Responsibilities:

Technical Support:

Serve as the primary point of contact for AdvancedMD EHR-related issues and requests, ensuring timely and effective resolution. Diagnose, troubleshoot, and resolve technical issues, escalating complex issues to appropriate internal or vendor resources. Maintain accurate records of issues, solutions, and user interactions within the support tracking system.

Training and User Engagement:

Develop and deliver comprehensive training programs and documentation for clinical staff, administrative personnel, and physicians on AdvancedMD. Provide individual and group training sessions tailored to user roles and responsibilities. Continuously update training materials to reflect system upgrades and process changes.

Project Management and Coordination:

Participate in cross-functional projects aimed at optimizing EHR workflows, enhancing user experience, and improving revenue cycle efficiency. Collaborate closely with operations and revenue cycle departments to identify process improvement opportunities and implement effective solutions. Coordinate testing, deployment, and monitoring of system enhancements and new modules. Reporting and analytics Leverage AdvancedMD reporting and analytics tools to design, generate, and distribute operational, clinical and financial dashboards, providing actionable insights into patient care workflows and revenue cycle performance.

Quality Improvement and Compliance:

Monitor and analyze EHR usage patterns and propose workflow, templates, and process improvements. Assist in developing and implementing best practices, policies, and procedures related to EHR usage. Ensure compliance with healthcare industry regulations and standards, including HIPAA.

Vendor Management:

Liaise directly with AdvancedMD technical support and account representatives to escalate, manage, and resolve system-level issues. Coordinate periodic software updates, patches, and enhancements with vendor teams.

Qualifications & Experience:

Minimum of 3-5 years’ experience supporting Electronic Medical Records/Electronic Health Records systems, with demonstrated expertise in AdvancedMD EHR. Experience providing technical support and training to physicians, clinical staff, and administrative users in a healthcare setting. Proven experience managing or participating in technology improvement projects, especially those that interface closely with operations and revenue cycle management.

Skills & Competencies:

In-depth knowledge and hands-on experience with AdvancedMD EHR system functionalities. Strong problem-solving skills and ability to analyze complex situations effectively. Excellent verbal and written communication skills, particularly the ability to translate technical concepts for diverse audiences. Proven project management skills with the ability to handle multiple concurrent initiatives. Collaborative mindset with the ability to work effectively with cross-functional teams. Strong organizational skills and attention to detail.

Preferred Qualifications:

Certification or formal training in AdvancedMD system administration. Experience in medical practice management, revenue cycle processes, billing, and clinical operations.

Working Conditions & Physical Requirements:

Position could be office-based and/or remote. Remote candidates must have reliable internet connectivity and be available for occasional on-site visits as required. Occasional travel between clinical sites may be required. May occasionally need to work outside regular business hours for system maintenance and issue resolution.

Who we are:

At the forefront of mental health care, Greenbrook, a division of Neuronetics, Inc., operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered. To learn our

WHY :

https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team! Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. GBSP22