Remote Insurance Follow-Up/Denials Specialist (Epic Go-Live Support) Position Available In Dauphin, Pennsylvania

Remote Insurance Follow-Up/Denials Specialist (Epic Go-Live Support)
Staff Augmentation
Harrisburg , PA
Contract
CSI Companies is actively hiring for a Remote Insurance Follow-Up/Denials Specialist (Epic Go-Live Support) for one of our top healthcare clients.

Hours:

40 hours/week; Monday – Friday, standard business hours in EST

Location:

Remote

Pay:

$21-23/hour based on experience, education, and credentials

Position Type:

Consultant

Job Summary:

We are seeking an experienced Insurance Follow-Up/Denials Specialist to support our client’s Epic go-live initiative. This role is critical in identifying, triaging, and resolving denied claims during the implementation phase and beyond. The ideal candidate will have experience with rural health or critical access billing, ideally within the Thrive environment. You will not be writing clinical appeals, but will play a vital role in navigating denials, determining next steps, and ensuring timely resolution.

Job Responsibilities:

Review denied claims in Epic and identify reasons for denial
Triage claims appropriately—determine whether the denial should be worked directly or referred to another department (e.g., coding, clinical documentation, registration)
Contact payers as needed to gather additional details on denial reasons
Take action on non-clinical denials to ensure timely and accurate resolution
Document actions and next steps in Epic in accordance with organizational standards
Collaborate with billing, coding, and clinical teams to ensure smooth handoffs and prevent future denials
Monitor trends and flag systemic issues or payer-specific challenges
Support clean-up and resolution efforts related to Epic conversion
Maintain productivity and quality standards while working independently

Minimum Qualifications:

High school diploma, GED, or equivalent is required
2+ years of insurance follow-up or denials management experience
Familiarity with Epic and experience supporting Epic go-lives
Strong understanding of rural health clinic (RHC) or critical access hospital (CAH) billing
Experience working in or familiarity with the Thrive billing environment is strongly preferred
Excellent communication skills and attention to detail
Ability to interpret payer responses and collaborate across departments
Who Should Apply?
This role is ideal for candidates with experience in insurance follow-up and denial management, especially those familiar with Epic and rural health or critical access billing. If you’ve worked in a Thrive environment, understand payer workflows, and know how to triage denials effectively without handling clinical appeals, we’d love to hear from you. Strong communication skills and the ability to navigate payer conversations are key.
About Us
The CSI Companies is a leading staffing and recruiting firm, providing healthcare organizations with highly skilled professionals since 1994. We have been recognized as a “Best of Staffing” award winner for over a decade, and we pride ourselves on delivering exceptional talent to leading healthcare organizations.
For consideration, please submit your resume with relevant experience. Only candidates selected for interviews will be contacted.

Benefits Offered:

Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
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