Senior Nephrology Clinical Educator Position Available In DeKalb, Georgia

Senior Nephrology Clinical Educator Quest Diagnostics Incorporated flex time, 401(k) United States, Georgia, Tucker Jun 18, 2025 Senior Nephrology Clinical Educator

• Tucker, GA
• Monday
• Friday 8:00AM-5:00PM A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients.

Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Pay Range:

$79,000

• $140,000 / year
  Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.

Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects

• physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Learns to use professional concepts
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Builds stable working relationships with the internal laboratory staff
Provide prompt and satisfactory response to client inquires
Provide mandatory scheduled visits to your assigned accounts on a quarterly basis; not limited to your defined territory (defined territory will be assigned)
Deliver timely and complete reports using Facility Visit Forms (FVF) electronically
Must be submitted to Manager within 2 weeks from visit
Train new and existing clients on respective applications
Provide feedback to manager as new industry changes arises
Provide feedback to manager regarding clients’ perceived quality of Quest Diagnostics services (as interpreted by the client).
Provide phone support as needed to address the clients’ needs
Participate in developing and maintaining training material
Work with Account Services Team to facilitate start-up of new accounts
Conduct in services to assure new clients understand procedures and protocols
Stay in close contact with new accounts to assure full integration
Provide continuous feedback and work with Director of Education to develop training tools
Attend meetings representing Sales (Sales Support) providing clinical, customer service and operation perspective, as assigned
Contribute to the Internal and External sletter
Document all client interactions as outlined by management
Assist in territories as needed to ensure customer satisfaction and to meet customer needs
Provide suggestions and/or improvements to contribute to the department and/or company’s efficiency and productivity
Provide trouble shooting in clinics for aberrant lab results
Participate in all quality initiatives outlined by manager
Responsible for working within an allocated budget and provide cost reduction and/or best value options
Deploy new applications and/or new versions of client applications in, but not limited to, your assigned territory within the guidelines set for deployment
Promote all Laboratory services
Escalates issues to supervisor/manager for resolution, as deemed necessary
Assist with various projects as assigned by direct supervisor
Maintain a satisfactory driving record
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations
See applicable addendum for department or location specific functions

QUALIFICATIONS

Required WorkExperience:

3

• 5 years’ related experience.

Preferred Work Experience:

Prior experience in a dialysis setting
Prior experience as an educator/trainer
Certification in Nephrology preferred

Physical and Mental Requirements:

Must be able to lift 20 lbs. and sit/stand for extended periods of time

Knowledge:

Advanced knowledge of general computer applications•

Word, Excel, Internet Skills:

Energetic and motivated personality with a strong work ethic
Must possess excellent customer service skills and ability to follow through
Ability to train face to face and in virtual setting classes
Excellent time management skills required
Demonstrate analytical ability and judgment
Excellent leadership skills (written, verbal communication, organization and interpersonal)
Must have valid Driver’s License; with proof of insurance for your own vehicle

EDUCATION

Bachelor’s Degree(Required)
Bachelor’s Degree

LICENSECERTIFICATIONS

Certified Dietician
Certified Nephrology Nurse (CNN)
Medical technology certification
Registered Nurse (RN) Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 2025-89181

Equal Opportunity Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.