Behavioral Health Community Health Worker Position Available In Greater Bridgeport Planning Region, Connecticut

Behavioral Health Community Health Worker Optimus Health Care, Inc. – 3.2

Bridgeport, CT Job Details Full-time Estimated:

$39.8K – $48.2K a year 1 day ago Qualifications Multilingual Customer service Mid-level High school diploma or GED Driver’s License Bachelor’s degree Typing Social Work Care plans Medical terminology Communication skills Full Job Description Join a Team That Makes a Difference at Optimus Health Care! Are you passionate about providing high-quality, patient-centered care? Optimus Health Care—the largest provider of primary health care services in Fairfield County—is looking for dedicated professionals to join our team! With multiple locations in Bridgeport, Stratford, and Stamford, our mission is to be a lifelong health care partner, dedicated to achieving optimal wellness for the communities we serve. We are currently looking for a full-time Community Health Worker to join our Behavioral Health team in Bridgeport to work as the Liaison to Recovery Network of Programs, (RNP). This role requires travel between Optimus and RNP, a valid CT drivers license and daily use of a care. The BH CHW is a 100% grant funded position.

POSITION SUMMARY

The Behavioral Health Community Health Worker works closely with medical and behavioral health care teams; fellow Optimus sites CHWs, and social services agencies to provide care coordination, connection to resources and support to improve clients’ health and general well-being. Works in both clinical and community-based settings. Under the supervision of the PIC Program Director, they assess and provide interventions to aid patients to cope with social, emotional, economic, and environmental problems.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 1.

Acts as a liaison between Optimus Health Care and Recovery Network of Programs (RNP) teams to increase access for clients who need medical and substance abuse treatment 2. Facilitate educational and informative health and wellness groups for RNP patients 3. Completes social determinants of health assessments, person-centered recovery action plans oriented to the client’s cultural background including gender identity/sexual orientation. Work with teams to create a trauma informed environment for patients. 4. Provides behavioral health resources and interventions when needed (ex: providing breathing exercises for anxiety or sleep hygiene suggestions) 5. Schedules and behavioral health screenings, face-to-face whenever possible and clinically appropriate. Supports safe transitions of care for members moving between care settings. 6. Works with primary care providers and other CHWs to facilitate referrals to behavioral health department, works with patients to increase compliance with attending intakes, appointments and assists decreasing barriers to participation. 7. Assists clients in the clinic setting. Continuously identifies and resolves barriers to meeting goals and complying with the Individual Recovery Plan and reports barriers identified to the PIC Program Manager. 8. Documents all client encounters and care coordination efforts made on behalf of clients; maintains comprehensive electronic client files in a consistent and timely fashion. 9. Works with PIC team to provide accurate data collection for program reports as well as Optimus team-based care reporting needs. 10. Coaches and facilitates communications with clients in effective management of self-care. Assists clients in understanding care plans and instructions. Motivates clients to be active and engaged participants in their health and overall well-being. 11. May provide support and advocacy during medical and behavioral health visits or when necessary to guarantee clients’ behavioral health and medical needs are being conveyed. Follows up with both clients and providers regarding action plans. 12. CHW will be held accountable and assessed by targeted measures from the PIC Grant. 13. Facilitates client access to community resources, including housing, food, and clothing assistance, transportation, parenting, providers to teach life skills, vocational, educational resources, and relevant mental health services. Assists clients in utilizing community services, facilitating appointments with community services agencies as well as with completion of applications for programs for which they may be eligible. 14. Works collaboratively and effectively within the care team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff. Works to reduce cultural and socio-economic barriers between clients and agencies. 15. Travels as needed to community locations, various agencies, and other outreach destinations. 16. Attend meetings as scheduled or as requested. 17. Participate in supervision with supervisor as required. 18. Performs other duties as assigned.

ADDITIONAL GENERAL REQUIREMENTS

Professional, positive attitude, understanding of customer service principals, intuitiveness, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position. Knowledge of some medical terminology preferred. Ability to understand the needs of the community to be served. Must have knowledge of the various services available in the community. Ability and willingness to provide emotional support, encouragement, and patient empowerment. Ability to type into an electronic health record.

JOB QUALIFICATIONS/REQUIREMENTS EDUCATION

High School Diploma required. Bachelor’s degree in social services preferred.

EXPERIENCE

Previous experience in working with community-based programs for persons with behavioral health diagnoses.

Preferred:

Applicant has a well-developed understanding of chronic disease and its impact on behavioral/mental health treatment. Experience working with an ethnically, culturally, and racially diverse office staff and patient population.

COMMUNICATION SKILLS

Excellent interpersonal skills required including, but not limited to appropriate email etiquette, active listening, and thorough revision of all written assignments.

LICENSURE / CERTIFICATION

Certification of Community Health Worker preferred.

STANDARD REQUIREMENTS

 Supports an ethical standard, which complies with a code of conduct free of conflicts of interest.  Supports the Mission and Values of Optimus Health Care, Inc.  Supports, cooperates with, and implements specific procedures and programs for: o Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. o Confidentiality of all data, including patient, employee, and operations data. o Quality Assurance and compliance with all regulatory requirements. o Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.  Supports and participates in common teamwork:  Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.  Uses tactful, appropriate communications in sensitive and emotional situations.  Follow up as appropriate with supervisor and co-workers regarding reported complaints, problems, and concerns.  Promotes positive public relations with patients, family members and guests.  Travel between Optimus and RNP to help facilitate treatment for clients  Must have valid CT drivers license Working for

Optimus:

OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function. 100% Outpatient Setting Excellent health & welfare benefit options Competitive Compensation Optimus and its caring, multilingual staff proudly serve our community in a patient-centered environment. Optimus is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.