Health Technician (Telehealth Clinical) Position Available In Alachua, Florida

Health Technician (Telehealth Clinical) Department of Veterans Affairs Veterans Health Administrion North Florida/South Georgia Veterans Health System Summary The Veterans Health Administrion (VHA) supports the provision of pient care using telehealth technologies which increase a Veteran’s access to care and support a Veteran’s self-management. This includes developing and delivering virtual and digital technologies which help Veterans communice synchronously and asynchronously with their health care teams and coordine, track and manage their health care. This position is open to current permanent VA employees only. Overview Accepting applicions Open & closing des 04/22/2025 to 04/30/2025 Salary $49,960•$64,952 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Gainesville, FL 1 vacancy Remote job No Telework eligible No Travel Required 25% or less•You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12727028-25-ES

Control number 835630600 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency This job is open to current permanent Department of Veteran Affairs employees. Facility has first considerion. Videos Duties The incumbent performs a full range of duties and is responsible for day-to-day operion of telehealth services the assigned locion and between the assigned locion and remote sites of care as well as participing in the programmic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision. The higher-level duties associed with this advanced-level position may include, but are not limited to: Coordining, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT; Providing established standardized competency based training, guidance and informion on the use of advanced telehealth technologies to pients, staff, and providers; Providing established standardized competency based training for telehealth technology, faciliting interactive simulions for clinical staff participing in telehealth programs; Participing in performance improvement activities aimed improving the efficiency of the pient telehealth processes; Developing reporting procedures, sampling techniques and measurements various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures; Coordining clinic set up and monitoring of workload capture and issues for assigned pient and provider clinics including telehealth resource based scheduling; Supporting designed complex telehealth programs th require advanced technical skillsets’. Full performance level assignments associed with this position include, but are not limited to: Preparing medical and telecommunicions equipment to be used for clinical examinion and trement; Serving as a tele-presenter during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between pient site and provider site, following instructions of a clinician to facilite an effective clinical encounter; Serving as an imager and manager of clinical da for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting da and transmitting them electronically for clinical review in accordance with VHA nional guidelines; Taking measures to ensure pient care is delivered safely by following approprie procedures for the cleaning of clinical equipment and the care environment while following all pient safety guidelines, protocols, and procedures; Completing standardized clinical questionnaires and temples; Ensuring th pient privacy is protected; Receiving and scheduling requests for appointments using an electronic resource-based scheduling system; Referring pients to providers for screening for Telehealth; Monitoring and maintaining schedules of rooms, pients, technologies, clinical providers and presenters to ensure efficient telehealth operions; Providing pient educion via approved merials; Supporting Veterans in completing pient sisfaction surveys; Communicing effectively with staff; Coordining and/or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology; Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, informion systems, inventory records, and communicing with Nional Telehealth Technology Help Desk to facilite troubleshooting, repair, and coordinion of replacement equipment as necessary. Providing educion and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns reled to these technologies; Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operions in telehealth-reled technologies and a variety of computer hardware and software used for telecommunicions, da entry and retrieval, record maintenance, document and report generion; Maintaining regular contact with staff members and the Facility Telehealth Coordinor to work out process issues, equipment needs, problems, da collection and any other logistical issues.

Work Schedule :

Monday•Friday 8:00 am•4:30 pm

Telework :

Not Available Virtual:

This is not a virtual position. Travel Required ; 25% or less•You may be expected to travel for this position Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentively selected for VA employment in a testing designed position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested denied employment with VA. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

Citizenship. Citizen of the United Stes. After a determinion is made th it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compension to a person who is not a citizen of the United Stes. Candides must meet all other requirements for the grade and position concerned. English Language Proficiency. A candide will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct pient-care capacity in VHA who is not proficient in written and spoken English. Experience and Educion Experience . One year of experience in a health care field th demonstres the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR, Educion. Four academic years above high school leading to a bachelor’s degree with courses reled to the occupion. OR, Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable.

Examples are listed below:

Six months of experience in the health care field and two years of educion above high school th included least six semester hours in health care reled courses such as, biological science, surgical technician courses, nursing assistant or other courses reled to the position; or an associe’s degree in a health care reled field; or, Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certificion. None Grandfhering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupion on the effective de of this qualificion standard are considered to have met all qualificion requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualificions applicable to the position the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupion, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.(2) Employees who are appointed on a temporary basis prior to the effective de of the qualificion standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was retained (grandfhered) under this provision leaves th occupion, the employee loses protected stus and must meet the full VA qualificion standard requirements in effect the time of re-entry to the occupion.

GRADE DETERMINATIONS

: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candides. Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience . One full year of Telehealth Clinical experience equivalent to the next lower grade (GS-6) level as a Telehealth Clinical Health Technician. GS-6 level experiences are: Screening pients for Telehealth modality and referring pients th do not meet established criteria to approprie care; Communicing effectively with administrive and professional staff, and obtaining assistance for issues th may arise or backlogs th cannot be resolved in a timely manner; Responsible for performing imaging duties in accordance with VHA nional telehealth guidelines such as: capture and transmission of clinical images and/or da, obtains consent as necessary, generes consults according to established procedures for each telehealth specialty, transmits images or clinical da to the electronic medical record, provides pient educion regarding general anomy, disease processes and prevention as approprie, and takes approprie action based on the providers’ findings and recommendions; Responsible for facilition of real-time Telehealth encounters by providing hands on assistance and reporting clinical observions under the direction of a licensed independent Practitioner or clinical specialist; Schedules, confirms and coordines Telehealth services between internal and external VA and non-VA sites; Analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordinion between various units/facilities; Has regular contact with the Facility Telehealth Coordinor to work out process issues, equipment needs, problems, da collection and any other logistical issues; Responsible for conducting routine inventories and consistently tracking locion/stus of Telehealth technology loced assigned site; Communices with Nional Telehealth Technology Help Desk to facilite troubleshooting, repair, and coordinion of replacement equipment as necessary. GS-7

Grade Determinion:

Experience must be a level comparable to the Health Technician (Telehealth Clinical). Demonstred Knowledge, Skills, and Abilities. In addition to the experience above, the candide must demonstre all of the following KSAs. (a) Ability to use independent technical judgment to analyze, evalue and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordine activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the stus and progress of work, monitoring accuracy of work. (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and stregic planning. (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies. The full performance level of this vacancy is 7. The actual grade which an applicant may be selected for this vacancy is GS-7.

References:

VA Handbook 5005 Part II, Appendix G50

Physical Requirements:

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderely heavy items such as manuals, record boxes, equipment or assisting pients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver’s license is required. Educion

IMPORTANT

A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above. Area of Considerion•Eligible applicions reviewed and referred in the following order: Current permanent VA employees of the facility. All other VA employees.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have•whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action If applying as a current Federal employee, provide a copy of your most recent SF-50, “Notificion of Personnel Action” showing your pay plan, grade, step, and salary. SF-50s for Awards will not be accepted. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/ Notificion of Personnel Action Transcript Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/30/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion E’donise Scott Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full•and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action If applying as a current Federal employee, provide a copy of your most recent SF-50, “Notificion of Personnel Action” showing your pay plan, grade, step, and salary. SF-50s for Awards will not be accepted. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/ Notificion of Personnel Action Transcript Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/30/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion E’donise Scott Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full•and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/22/2025 to 04/30/2025 Salary $49,960•$64,952 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Gainesville, FL 1 vacancy Remote job No Telework eligible No Travel Required 25% or less•You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12727028-25-ES

Control number 835630600 ., .