Health Technician (Telehealth Clinical) – Advanced Position Available In Duval, Florida

Health Technician (Telehealth Clinical) – Advanced Department of Veterans Affairs Veterans Health Administrion North Florida/South Georgia Veterans Health System Summary The Veterans Health Administrion (VHA) supports the provision of pient care using telehealth technologies which increase a Veteran’s access to care and support a Veteran’s self-management. These technologies are used to deliver care to Veterans loced various institutional and non-­institutional settings, such as the Department of Veterans Affairs Medical Centers (V AMCs), Community-Based Outpient Clinics (CBOCs), Vet Centers, etc. as well as directly to Veterans in their home. Overview Accepting applicions Open & closing des 05/27/2025 to 06/03/2025 Salary $49,960 – $64,952 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Jacksonville, FL 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Valid Driver’s License required. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12737181-25-EKS

Control number 837573900 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Federal employees – Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency This job is open to current permanent Department of Veteran Affairs employees, current permanent Federal employees of other agencies and all US Citizens. Videos Duties The Health Technician (Telehealth Clinical) – Advanced provides high level support, training, and advanced management of telehealth operions and is typically stioned a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties th may require travel. Primary responsibilities of the incumbent include but not limited to the following: Delivering established telehealth competency based training for clinicians and telehealth staff members. Supports clinical telehealth encounters for both the pient and provider locions by serving as the tele-presenter within scope of practice, functioning as an imager and supporting clinical da for telehealth store and forward applicions, managing real time clinical telehealth events, providing established pient educion, and providing technical and administrive support of telehealth operions. Evaluing telehealth operions and supporting performance improvement efforts, providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments. Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned. Serving as an imager and manager of clinical da for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting da and transmitting them electronically for clinical review in accordance with VHA nional guidelines; The higher-level duties associed with this advanced-level position may include: Coordining, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT; Providing established standardized competency based training, guidance and informion on the use of advanced telehealth technologies to pients, staff, and providers; Providing established standardized competency based training for telehealth technology, faciliting interactive simulions for clinical staff participing in telehealth programs; Participing in performance improvement activities aimed improving the efficiency of the pient telehealth processes;

Work Schedule :

Monday – Friday; 7:30 AM to 4:00 PM.

Compressed/Flexible :

Not available

Pay:

Competitive salary and regular salary increases. When setting pay, a higher step re of the approprie grade may be determined after considerion of higher or unique qualificions or special needs of the VA (Above Minimum Re of the Grade).

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Stement # : 55466F Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentively selected for VA employment in a testing designed position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested denied employment with VA. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

BASIC REQUIREMENTS

United Stes Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. A candide will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct pient-care capacity in VHA who is not proficient in written and spoken English. Experience and Educion. Experience . One year of experience in a health care field th demonstres the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR, Educion. Four academic years above high school leading to a bachelor’s degree with courses reled to the occupion OR, Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable.

Examples are listed below:

Six months of experience in the health care field and two years of educion above high school th included least six semester hours in health care reled courses such as, biological science, surgical technician courses, nursing assistant or other courses reled to the position; or an associe’s degree in a health care reled field; or, Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Grandfhering Provision:

May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

GRADE DETERMINATIONS.

In addition to the basic requirements for employment, the following criteria must be met. Health Technician (Telehealth Clinical), GS-07 (Advanced) Experience. One year of experience equivalent to the next lower grade level (GS-06), examples include: screening pients for Telehealth modality and referring pients th do not meet established criteria to approprie care; communicing effectively with administrive and professional staff, and obtaining assistance for issues th may arise or backlogs th cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA nional telehealth guidelines such as: capture and transmission of clinical images and/or da, obtains consent as necessary, generes consults according to established procedures for each telehealth specialty, transmits images or clinical da to the electronic medical record, provides pient educion regarding general anomy, disease processes and prevention as approprie, and takes approprie action based on the providers’ findings and recommendions.

Preferred Experience:

Healthcare experience.

Reference:

For more informion on this qualificion standard, please .

Physical Requirements:

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderely heavy items such as manuals, record boxes, equipment or assisting pients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver’s license may be required.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. While we no longer require essay-style responses to our Knowledge’s Skills, Abilities, and Other Characteristics (KSAOs), you must be able to demonstre th you possess the (below) competencies which are necessary to perform the work of the position. Please ensure your resume/CV/applicion contains sufficient informion to support the level of experience/educion/training; otherwise, we will not be able to award you credit for the experience/educion/training you claim. In addition to the experience above, the candide must demonstre all of the following

KSAs:

Ability to use independent technical judgment to analyze, evalue and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement. Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment. Ability to work with a team to provide technical guidance, plan, organize and coordine activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the stus and progress of work, monitoring accuracy of work. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and stregic planning. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Area of Considerion – Eligible applicions reviewed and referred in the following order: 1. Current permanent VA employees of the facility. 2. All other VA employees. 3. Current permanent Federal employees of other agencies. 4. All other applicants. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes:

Resume Note:

If claiming Federal Employee eligibility please provide most recent SF-50 (Notificion of Personnel Action) with applicion packet. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/03/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Edie Sedgwick Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes:

Resume Note:

If claiming Federal Employee eligibility please provide most recent SF-50 (Notificion of Personnel Action) with applicion packet. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/03/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Edie Sedgwick Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/27/2025 to 06/03/2025 Salary $49,960 – $64,952 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Jacksonville, FL 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Valid Driver’s License required. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12737181-25-EKS

Control number 837573900 ., .