Epic Inpatient Clinical Systems Manager Position Available In Houston, Alabama
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Job Description
Southeast. Always the right career direction. Job Description Summary The Epic Inpatient Systems Manager is primarily responsible for the development of team members and applications under the Inpatient Team. The Epic Inpatient Systems Manger is responsible for obtaining and maintaining an in-depth working knowledge of the workflows, applications, needs, requirements, and capabilities of inherent applications. This Epic Inpatient Systems Manager is also responsible for the management, growth, mentorship, and guidance of the Inpatient team. The Epic Inpatient Manager is responsible for developing, leading, triaging, and facilitating requests, upgrades, and development of responsible applications. Job Description
QUALIFICATIONS
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Education:
Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred. Associate IT degrees, 3rd party information technology certifications along with comparable experience considered; +
Experience:
Four to Six years of IT Infrastructure/workstation experience is required. Demonstrated knowledge of multiple hospital department operations and computer applications is required. Experience using Epic at any capacity is a plus; +
Certification:
Epic certification is a required component for all Epic Roles. Employees will be provided training and multiple opportunities to obtain the certification within a designated time frame; +
Knowledge:
Demonstrated knowledge of clinical and business workflows in a hospital and Inpatient setting are preferred; +
Security:
This position has access to and knowledge of extremely sensitive, private, and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination; +
Service:
Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve; +
Expectations:
As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.
SKILLS:
+ Serving as main point of contact for technical and workflow issues and general questions related to Epic Inpatient applications including Willow, OpTime, Orders, Grand Central, ASAP, ClinDoc, Stork, and EpicCare Inpatient; + Lead Epic and complementary teams through upgrades, acquisitions, integrations, and enhancement projects; + Working on collaboration with Epic to implement new projects (e.g., new module); + Managing upgrades of Epic Inpatient systems by setting timelines, maintaining continuous communication, and addressing any issues; + Analyzing and communicating impact of known issues with end users and senior leadership; + Triaging requests and determining priority of issues, requests, and enhancements; + Leading, Mentoring, and Supervising Epic Inpatient Team and Analysts; + Resolving end-user application issues using Epic documentation and ensuring business needs are met; + Collaborating across roles and teams to solve end-user problems; + Escalating end-user problems to appropriate level (e.g., team lead) when necessary; + Validating solutions are complete and appropriately implemented; + Building relationships with end-users, directors, executive leaders and providing consistent support through day-to-day communication; + Communicating problem status and solutions to end-users; + Coordinate and often lead workgroups, Epic Honor Roll, and other qualitative and quantitative projects as necessary. Shift DayShift Details 8:00 am – 4:30 pm FTE 1 Type Regular Join one of Forbes 500 best mid-sized employers in America. Equal Employment Employer Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.
