Senior Manager Patient Access Position Available In Monroe, Alabama

Job Description:

Summary

ABOUT WILLIAMSON HEALTH

– Williamson Health is a regionalhealthcare system based in Williamson County, Tennessee, with morethan 2,300 employees across more than 30 locations and more than860 physicians and advanced care practitioners offering exceptionalhealthcare across 60-plus specialties and subspecialties close tohome. The flagship facility, Williamson Medical Center, whichrecently opened its new Boyer-Bryan West Tower, offers extensivewomen’s services, state-of-the-art cardiology services, advancedsurgical technologies, an award-winning obstetrics and NICU,leading-edge orthopaedics, outpatient imaging services, anddistinct comprehensive emergency and inpatient services for bothadult and pediatric patients. Other Williamson Health serviceproviders include the Bone and Joint Institute of Tennessee, TheTurner-Dugas Breast Health Center, Monroe Carell Jr. Children’sHospital Vanderbilt at Williamson Medical Center, Williamson Healthphysician practices that are strategically located throughout thecommunity, countywide Emergency Medical Services that include 18rapid response units, Williamson Health Foundation, and multiplejoint venture Vanderbilt Health and Williamson Medical CenterWalk-In Clinics in Williamson County. Learn more about our manyspecialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued andyour skillset expanded. We are rooted in our promise toworld-class, compassionate care for the residents of WilliamsonCounty and surrounding communities, taking exceptional pride inserving our community. We’re committed to empowering our employeesto work in innovative ways and reserve time and space forcuriosity, laughter and creativity. We value and support thediversity and cultural differences among one another and arecommitted to upholding an inclusive environment that appreciatesthe uniqueness of all individuals. Our values are at the heart ofeverything we do: respect for every individual, the health andtotal well-being of all people, human compassion and integrity.

These shape who we are as an organization and are essential fordelivering the highest level of culturally competent care andtreatment of every patient, family member, visitor, physician andemployee. Williamson Health is pleased to offer a comprehensive benefitsprogram, that offers you choice and flexibility, so you can takecharge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-freeworkplace.

Position Summary:

Assists the Patient Access Director in planning, directing,updating, and evaluating the processes performed in the variouslocations of the Patient Access Department. Ensures that servicesprovided are safe, efficient, and professional in manner andconsistent with departmental and hospital policies. Develops,implements, and evaluates staff education to meet the specificlearning needs of the Patient Access Staff. Oversees the staff andprocesses in multiple locations, providing supervision, support,and coaching while ensuring adequate staffing coverage. Worksclosely with and cross-trains with the Pre Service Manager toexpedite patient flow and insure patient friendly workflows.

Focuses on the keys to patient access success (quality, service,and finance which are all dependent on the people (staff)performing the work).

Position Requirements:

Formal Education /

Training:

College degree preferred, equivalent work experience will beconsidered. Must have a working knowledge of Patient Access andprocesses. Must be detailed oriented with knowledge of insurancesand insurance assignment, collections and must have goodcommunication skills to covey department and hospital policies.

Workplace Experience:

At least five years of clerical office experience At least five years of patient access management experiencerequired

Equipment and Skills Training:

Telephone, Meditech System, scanning software, Fax, PT650,Label/Armband Printers, Copier, Passport, AccuReg, Cisco phonesystem, API time and attendance system, Event notification incidentreporting system, Healthstream On-line training system, Excel,Word, Internet, PowerPoint, and PBX console

Physical Environment:

Office in all areas pertinent to position

Physical Effort:

Able to communicate in English verbally and legibly Efficient oral and written communication Prolonged sitting, consistent keyboard and terminal usage Standing, walking, bending, Ability to push patients in wheelchairs Ability to work well under pressure, to function dependently andindependently

Key Results:

Coordinates daily operations of the Patient Access department inall assigned locations. Recommends and implements changes ofcurrent processes in a cost effective manner. Coordinates staffingof Patient Registration department to ensure maximum effectivenessand efficiency. Ensures cash management procedures are current andare being followed. Facilitates staff development, assists with theorientation/training of new personnel, and participates in thedevelopment of educational program for co-workers. Maintains knowledge and communicates with staff regarding changesin systems and/or processes. Maintains working knowledge of allpositions in department, Meditech modules and other systems used inthe department. Uses systems to support/enhance workflows. Works with other departments on issues pertaining to theregistration process. Completes employee evaluations and reviews with staff in a timelymanner in accordance with JCAHO standards. Completes time and attendance edits timely and maintains accuracyin accordance with hospital and departmental policies. Communicates effectively with staff through staff meetings, email,huddle and individually. Follows through with issues and respondsto others in a timely manner with resolution. Seeks and performs other related duties assigned by the patientaccess director. Maintains Patient Registration reports for timely billing andactivation of PRE-status accounts. Ensures VMB is keptup-to-date. Works closely with Pre Service Manager to ensure efficient andcustomer focused work flows are in place. Supervises, supports and coaches staff. Effectively managesemployees. Re-recruits high-performers and effectively deals withlow-performers. Selects and hires well. Uses LEAN problem solving methodologies effectively. Facilitatesresolution to root causes of issues.