Director of Patient Access and Patient Experience Position Available In South Central Connecticut Planning Region, Connecticut

Director of Patient Access and Patient Experience CT Orthopaedic Specialists

• 3.4 Hamden, CT Job Details Full-time $146,273.75
• $155,727.

52 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Six Sigma Certification Management Call center Master’s degree Healthcare administration Bachelor’s degree Computer skills Lean Six Sigma Epic Senior level AI Master of Business Administration Leadership Bachelor of Arts Communication skills Full Job Description The Director of Patient Access and Patient Experience is a hands-on leadership role providing overall administrative management and coordination of various patient care and business-related functions, including Patient Access, Patient Experience, Referral Management and the Electronic Medical Record (EMR) team. Serve on the Operations leadership team. Report to Chief Operating Officer (COO). Lead and supervise the Call Center Manager, EMR Manager. Experience in EPIC is essential.

Essential Responsibilities:

Patient Access & Experience

• Ensure that every patient has appropriate access and positive experience on every interaction with the company. Call Center
• Lead our call center operations, including initiative to consolidate and streamline operations. Analyze trends and implement efficiencies and training to improve patient experience. Patient Feedback/Care
• Liaison between Marketing team and Clinical Operations to gather and review feedback from patients and healthcare industry that strengthens our operations and improves our patient’s experience.

Address and manage patient-related service issues. Partner with physicians and physician teams to optimize schedules and templates to ensure adequate patient access. Access and Experience Initiatives. Identify and lead additional strategic initiatives focused on optimizing the patient experience. Evaluate and implement technology solutions focused on improving access or the patient experience, including the use of Artificial Intelligence (AI) to improve workflows. Referral Management

• Ensure that patient referrals from internal and external sources are prioritized and efficiently managed across the company.

Monitor and manage referral metrics. Develop and lead initiatives to optimize CO’s referral management processes. EMR Oversight. Provide oversight and guidance to the EMR team in the pursuit of developing, training and supporting staff in the use of the EMR. Provide guidance to the ongoing use, adoption and optimization of the EMR. Optimize EMR functions related patient access, including MyChart and scheduling.

Skills and Abilities:

Excellent communication skills Have an in-depth understanding of healthcare operations in an ambulatory environment Strategic & critical thinking Excellent computer skills. EPIC experience is essential Experience/Educational requirements: Bachelor of Arts Degree is required, MBA preferred Lean Six Sigma certification or training desirable Preferred 5-7 years of healthcare leadership experience

Job Type:

Full-time Pay:

$146,273.75

• $155,727.

52 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Orthopedics Schedule:

8 hour shift Day shift Monday to

Friday Education:

Bachelor’s (Required) Ability to

Commute:

Hamden, CT 06518 (Required) Ability to

Relocate:

Hamden, CT 06518: Relocate before starting work (Required)

Work Location:

In person