HCAHPS Acute Care coordinator Position Available In Brevard, Florida
Tallo's Job Summary: The HCAHPS Acute Care Coordinator at Parrish Medical Center in Titusville Hospital is a full-time position within the Nursing Administration department. Responsibilities include promoting Parrish Healthcare's Culture of Choice®, ensuring strategic service goals are met, serving as an HCAHPS subject matter expert, and collaborating with the patient experience team. The role requires an associate's degree in nursing, three years of nursing experience, an active/clear RN license, Lean Six Sigma Yellow Belt certification, and HCAHPS or customer service-related certifications. Benefits include health, dental, and vision insurance, retirement programs, tuition reimbursement, and more.
Job Description
HCAHPS Acute Care coordinator
Parrish Medical Center – Titusville Hospital
HCAHPS Acute Care coordinator
FULL TIME
PARRISH MEDICAL CENTER – TITUSVILLE HOSPITAL
Department:
Nursing Administration
Schedule/Status:
Full Time
Standard Hours/Week:
40
General Description:
The HCAHPS Coordinator reports to VP of Nursing Administration/CNO. The Coordinator is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; actively and effectively participates in ensuring strategic service goals and objectives are met or exceeded; serves as HCAHPS subject matter expert; identifies, educates, trains, implements and monitors compliance/outcomes with HCAHPs best-practices (e.g. patient hourly rounding, AIDET); ensures patient experiences, as measured by HCAHPS, always exceed expectations; collaborates with patient experience team to assist with service recovery and championing methods of meeting metrics to fulfill our mission to provide Healing Experiences for Everyone all the Time®. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare. Key Responsibilities
Visits every inpatient daily, M-F; ensures needs are being met specifically within the HCAHPS domains (RN communication, medication teaching; discharge instructions; etc.); facilitates immediate resolution of identified patient concerns; Facilitates “My Story” initiative; inspects and/or assists with communication boards being updated daily; Serves as HCAHPS subject matter expert; identifies, educates, trains, implements and monitors compliance/outcomes with HCAHPs best-practices (e.g., patient hourly rounding, AIDET) within the nursing units; Ensures inpatient experiences, as measured by HCAHPS, always exceed expectations; and facilitates meeting 5 Star service goal; Collaborates with patient experience team to assist with service recovery and championing methods of meeting metrics to fulfill our mission to provide Healing Experiences for Everyone all the Time®; Facilitates routine HCAHPS training/onboarding of unit managers/leaders and bedside care partners related to patient hourly expectations; how and when; monitors compliance; partners with unit leaders on performance improvement plans; Completes daily reports on areas of concerns and escalates as necessary; Coordinate with provider/nursing Care Partners to provide phone call updates to families as requested; Track compliance with “thank you cards”; Track and report on rounding initiatives as requested; Assists patients as required within scope of practice; Completes monthly and quarterly scorecards on HCAHPS and makes certificates as requested for recognition. Meets weekly with CNO to review Game Plan Service Pillar Key Drivers, Outcomes, Performance Improvement Plans; Collaborates with Patient Experience on addressing patient and family needs; Performs similar or related duties as assigned. Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
Formal Education:
Associates’ degree in nursing required; Bachelor’s degree in nursing, preferred.
Work experience:
Minimum of three (3) years’ experience in nursing.
Required Licenses, Certifications, Registrations:
Active/Clear Registered Nurse License required Lean Six Sigma Yellow Belt certification preferred HCAHPs or customer service-related certifications preferred
Full Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including: Annual Accrual of 152 Personal Leave Bank (PLB) Hours Health, Dental and Vision Insurance 403(b) Retirement Program Tuition Reimbursement/Educational Assistance EAP, Flex Spending, Accident, Critical and Other Applicable Benefits Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.
Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
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