Coordinator Patient Care Position Available In Broward, Florida

Id :

36934,

Title :

Coordinator Patient Care,

Category :

Administration,

RequisitionType :

Professional,

JobGrade :

null,

RequisitionId :

300004441056436,

ExternalPostedStartDate :

2025-05-07T17:01:01 00:00,

JobLevel :

null,

JobSchedule :

Full time,

JobShift :

Evening,

StudyLevel :

null,

InternationalTravelRequired :

null,

ExternalName :

null,

ExternalEmail :

null,

ContractType :

null,

ExternalPostedEndDate :

null,

JobFamilyId :

300000009929529,

GeographyId :

300000002733770,

GeographyNodeId :

100001898234351,

ExternalDescriptionStr :

Effectively processes calls in a systematic andanized manner following Care Connection Center scripts, policies, and procedures. Promptly answers and screens iing calls, with appropriate escalation as needed. Ensures timely and accurate VX documentation on all taskspleted in accordance with Telecare documentation standards to ensure data integrity. Facilitatesmunication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family. Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks. Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. Bespliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adnce, and quality. Participates in the education of new hires as needed.

QUALIFICATIONS

Two or more years related experience in medical terminology and/or in a call center environment Ability to attain goals in a fast-paced, dynamic environment Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers Superior ability to effectivelymunicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service Working knowledge ofputers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM Prior experience in working collaboratively with other functional leaders to drive action plans. Must be highlyanized and able to manage multiple responsibilities and work on various assignments simultaneously Ability tomunicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. Bilingual in English/Spanish a plus

EDUCATION

Completion of high school or basic education equivalency required. Medical or business office education or training preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA

M/F/D/V,

CorporateDescriptionStr :

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focusedanization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission. All VITAS employeesmit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve withmitment andpassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include:

• Competitivepensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with numerous investment options and generouspany match
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS ,

OrganizationDescriptionStr :

,

ShortDescriptionStr :

The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.,

ContentLocale :

en,

PrimaryLocation :

Miramar, FL, United States,

PrimaryLocationCountry :

US,