Director of Patient Access-Full Time Position Available In Broward, Florida

Director of Patient Access-Full Time (part of Tenet Healthcare) 3.3 3.3 out of 5 stars 5000 West Oakland Park Boulevard, Lauderdale Lakes, FL 33313 WE

ARE FLORIDA MEDICAL!

Our 459-bed acute care hospital has made excellence in delivering healthcare a priority, and it shows: We are home to the Heart Institute of Florida, where our doctors have worked on the leading edge of cardiac care for more than 40 years. We are part of the Advanced Neuroscience Network, leading the way in brain and spinal care in Florida. We have a comprehensive stroke center that offers fast, effective stroke care for a strong recovery. At Florida Medical Center, we are committed to delivering the highest quality care possible to each of our patients. We strive to help patients achieve better outcomes, quicker recovery times, shorter hospital stays and ultimately, better health. As a result of our efforts, Florida Medical Center has received numerous prestigious awards and accolades from trusted organizations including the Florida Agency for Health Care Administration (AHCA) and the American Heart/Stroke Association.

WHAT WE OFFER

Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from. Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance

Comprehensive Employee Benefits:

Full and Part Time employees are eligible for various plans for medical, dental, and vision insurance.

POSITION SUMMARY

Responsible for the efficient and effective management of all aspects of the hospital’s Patient Access operations, including Scheduling, Pre-registration, Registration, Authorization/Financial Clearance, Bed Placement, Financial Counseling, and Switchboard/Greeter/Discharge Coordinators. Establishes departmental budget, goals, priorities, and performance standards in collaboration with system-wide Patient Access VP. Monitors and measures operational metrics, including quality, productivity, customer service, collections, and insurance solutions for Patient Access department within hospital.

KEY RESPONSIBIILITIES

Develops operational budget Manages operational budget and records / explains variances and identifies / shares opportunities to increase budgetary effectiveness Recruits, interviews, and selects staff to fill Patient Access staffing resource requirements Establishes and manages staff scheduling (daily, weekly, monthly) Manages communications to internal and external (e.g., clinical areas, physician offices) customers to ensure alignment and customer satisfaction related to patient access objectives, operating procedures, and supporting tools / technologies Manages and oversees departmental adherence to established protocols established by Hospital / Corporate Compliance department In collaboration with system-wide Patient Access VP, establishes and meets department goals for productivity, quality, customer service, collections, and solutions Creates regular reports as requested by Patient Access VP to monitor progress on established goals, report key variances, and identify ways to drive achievement of goals Manages system-wide incentive programs as established by PA VP and approved by HR Executes goal setting / objectives with staff and executes staff performance reviews in timely manner Executes performance plans, following established HR protocols, based on deviation from established departmental and individual performance expectations / objectives Monitors and updates department policies and procedures. Identifies opportunities to increase operational efficiency and/or effectiveness and establishes approach for addressing same to improve departmental operating procedures, workflows, supporting tools, etc. Performs all other duties as assigned.

REQUIRED KNOWLEDGE AND SKILLS

: Exhibited leadership and team-building skills Proven expertise with all patient access tools, systems, and technologies (e.g., scheduling, registration, authorization) Proven customer service and effective communications skills across multiple disciplines within and outside department Proven knowledge of Medical Terminology Previous Health Care and/or Revenue Cycle Management (RCM) experience required

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER

Education:

Bachelor’s degree required, advanced degree preferred

Experience:

Minimum 3-5 years’ experience in a hospital/clinic/physician office or related field.

Software/Hardware:

Microsoft Office and Hospital MIS systems (e.g., Meditech)