Clinical Manager HC/LTC Position Available In Duval, Florida

Jacksonville, FL 32205 Under the general direction of the Director of Home Care this position is responsible for the management of an assigned patient care service area, comprised of nurses, hospice aides, social workers, chaplains, volunteers and administrative staff. Directly supervises the assigned nurses, hospices aides and administrative staff while providing operational oversight to the assigned teams’ social workers, chaplains and volunteers. Responsibilities include but are not limited to, utilization review of costs and services ordered, hiring, supervision and evaluation of staff and coordination of team activities to ensure quality, cost effective patient care. Make recommendations and assists in formulation of team objectives, policies and plans.

Primary Responsibilities:

Coordinates, plans, organizes, implements and evaluates quality patient care with the interdisciplinary team. The Manager will track key quality indicators and direct performance improvement initiatives in response to complaints and negative feedback from patients, caregivers and customers. Maintains quality staff by supervision, orientation, training, evaluation and support of the interdisciplinary group. Collaborates with members of the Interdisciplinary Group (IDG) to resolve or escalate problems related to patient care and customer satisfaction. Responsible for overseeing service recovery relative to patients, caregivers and customers. Resolves problems to ensure continuity of quality patient care and optimal team function. Collaborates with Psychosocial Services, Spiritual Services and Volunteer Program Manager and Bereavement Services for professional guidance in resolving patient care and/or caregiver issues. Monitors clinical treatment and progress of specialized patient population; collect and evaluate clinical demographic data; audit patient charts, inform Medical Director or designee of patient status/needs. In collaboration with interdisciplinary group, request physical assessment of patient status as necessary. Makes patient assignments based on daily acuity and/or geographic location and apprise Director of Home Care of staffing patterns, needs. Facilitates weekly IDG meetings. Participates in public speaking, community relations and seminars, as appropriate. Develops areas of expertise in Hospice skills and educate staff and community in these areas. Meets on a regularly scheduled basis for planning, supervision and consultation with the Director of Home Care. Responsible for maintaining the quality of the physical workspace. Maintains quality staff by supervision, orientation, training, evaluation and support of the nursing and administrative staff assigned. Gives appropriate updated reports to the Director of Home Care regarding risk management issues, patient care, customer relations and budgetary issues. Serves as a resource person in the nursing specialty area and the organization for patients, caregivers, nurses, other health team members and community agencies. Advise patients/caregivers regarding appropriate community agencies and health care support programs. Apprises Director of Home Care on staffing patterns and or patient/customer needs. Attends the weekly IDG team meetings to provide performance feedback, address budgetary issues and to serve as a resource to the IDG members. Prepares performance appraisals and provide performance coaching and/or administer disciplinary action for the nursing and administrative staff. Reviews and approves requests for paid time off and the scheduling of nursing staff to ensure staff coverage meets current patient needs and census. Manages budget to include labor costs and other controllable expenses. Responsible for ensuring accurate and timely completion and submission of assigned employee’s payroll information. Ensures organization standards are consistently maintained and that corrective action is taken as needed. Demonstrates knowledge and ensures compliance with all applicable state and federal regulations and guidelines and for patient care and hospice program management. Ensures that patient occurrences, compliments and complaints are addressed and documented per organization standards. Provides weekend and/or holiday coverage as directed. Performs other duties as assigned.

Required Licenses/Certifications:

Current licensure as registered nurse in State of Florida. Current State of Florida driver’s license with driving record acceptable to insurance carrier.

Education/Experience:

Any combination of education and experience that would provide required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Possession of a degree from an accredited school of nursing in a 2 (two) year program or a Bachelor’s degree in nursing. Three (3) years of clinical nursing experience, with at least two (2) years hospice nursing care preferred. At least one (1) year of supervisory experience required. Certification as a Hospice and Palliative Care nurse (CHPN) preferred.

Knowledge of:

Principles and practices of nursing and hospice care.

Skilled at:

Supervision of staff. Working long irregular hours. Effective written and oral communication skills. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law. Established in 1979, Community Hospice & Palliative Care is an innovative national leader in palliative and hospice care, as well as providing programs and services to meet the diverse needs of the communities it serves. During its 42-year history, Community Hospice & Palliative Care has served nearly 220,000 adults and children in Baker, Clay, Duval, Nassau and St. Johns counties, and recently expanded its service area to include 11 counties in north-central Florida. This new service area allows us to serve hospice patients in Gainesville, Lake City, Palatka and their surrounding communities. Through the support of more than 950 employees and 1,000 volunteers, the organization helps approximately 1,500 patients per day to live better with advanced illness – at home, in long-term care and assisted living facilities, in hospitals and at its 10 inpatient care centers. The organization is committed to improving the quality of life for patients and their families and to be the compassionate guide for end-of-life care in our communities. No one is ever denied care due to an inability to pay.