Patient Services Manager – North Tampa – Fowler Position Available In Hillsborough, Florida
Tallo's Job Summary: The Patient Services Manager position at North Tampa - Fowler Florida Orthopaedic Institute in Temple Terrace, FL offers a full-time role with an estimated salary range of $42.1K - $52.8K a year. The job requires a Bachelor's degree and 5 years of experience. Responsibilities include overseeing department operations, tracking statistics, developing policies, and ensuring excellent customer service.
Job Description
Patient Services Manager
- North Tampa
- Fowler Florida Orthopaedic Institute
- 3.
1
Temple Terrace, FL Job Details Full-time Estimated:
$42.1K
- $52.
8K a year 1 day ago Benefits Paid time off Qualifications 5 years Mid-level Bachelor’s degree
Full Job Description Position Summary:
Responsible for the day-to-day operations and staffing of the Benefits & Authorizations Department and Communications Department to ensure a smooth patient flow and excellent customer service.
Key Responsibilities:
Oversee the operations of Benefits & Authorizations, and Communications. Track weekly statistics and forward the totals to the director on a weekly basis. Review stats and assist in initiating changes as necessary. Complete employee evaluations. Complete quarterly goals. Develop or revise Patient Services policies and procedures as needed. Assist in handling patient complaints and ensures Quality Assurance Department is notified as necessary. Ensure all Patient Services employees are cross-trained. Assist in developing and maintaining departmental hats including tests and directions. Ensure all areas are properly stocked with supplies at all times. Assist in ensuring adequate coverage during illnesses, vacations, appointments, etc. Assist in handling all departmental and employee issues as needed. Coordinate with the Quality Assurance department and implement additional customer service training periodically and as needed. Ensure adequate coverage at all times and approving PTO. Ensure all departmental policies and procedures are being followed. Hold bi-weekly meetings with the department. Ensure the answering service receives monthly on-call schedules and changes. All other duties as assigned.
Qualifications:
Bachelors Degree and/or 5 years experience in the field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
