Patient Experience Consultant, Full-Time Position Available In Lake, Florida

Patient Experience Consultant, Full-Time Orlando Health – 3.8

Clermont, FL Job Details Full-time Estimated:

$44.1K – $64.4K a year 12 hours ago Benefits Paid parental leave Loan repayment program Health insurance Tuition reimbursement Paid time off Parental leave Benefits from day one Pet insurance Qualifications Statistics Marketing Customer service Mid-level Microsoft Office Bachelor’s degree 2 years Strategic planning

Full Job Description Position Summary:

Facility:

South Lake Hospital Location:

Clermont, FL Status:

Full-Time Department:

Patient Experience Schedule:

First Title:

Patient Experience Consultant #LI-JM1 Orlando Health South Lake Hospital is a comprehensive medical and surgical acute care facility serving the residents of Lake County as a trusted member of the community for over 75 years. Conveniently located in Clermont, the hospital’s dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering expert and compassionate care. Our efforts have earned us recognition as a national leader. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

ORLANDO HEALTH – BENEFITS & PERKS

Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centric South Lake Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare The Patient Experience Consultant will support all organizational initiatives set forth by the Manager and Director of Patient Experience. The Consultant of Patient Experience (PXC) will contribute to the strategic planning and Patient Experience consulting across the enterprise.

Responsibilities:

Essential Functions Manages and develops action plans to enable the hospitals and physician practices to achieve Top 10%. Supports all aspects of the Patient and Family Advisory Council (PFAC) including meeting organization and celebrations. Maintains PFAC volunteer records in the required system. Develops, implements, and monitors projects and processes in order to improve patient satisfaction scores and ensure accountability. Coaches site and unit leadership on methods to achieve patient satisfaction goals. Develops and monitors patient satisfaction action plans with the Hospital and unit leadership. Communicates patient satisfaction trends and initiatives to the Hospital Leadership and Team Members. Reviews and trends the results and comments from patient satisfaction surveys. Develops and presents patient satisfaction analysis and metrics to all sites and their individual units. Participates in patient satisfaction meetings by communicating patient experiences, current trends, and opportunities to recognize and reward Team Members exhibiting service excellence. Facilitates in the standardization of discharge phone calls and ancillary rounding through the development and monitoring of data collection and trending. Supports and provides service recovery education and training to achieve service goals. Plans and executes projects and events to inspire an environment of service and hospitality. Demonstrates basic knowledge of statistics and statistical reporting methods, including third-party patient satisfaction surveys. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications:

Education/Training Bachelor’s degree in Marketing, Communications, Health Services Administration, Business Administration, Political Science or a related field required. Licensure/Certification None. Experience Two (2) years of customer service experience required. Proficiency in Microsoft Office software required.