Lead, Clinical Onboarding Position Available In Lee, Florida

Lead, Clinical Onboarding Millennium Physician Group – 3.4

Fort Myers, FL Job Details Full-time Estimated:

$60.3K – $75.8K a year 1 day ago Benefits Health insurance Qualifications Jira Software troubleshooting EHR systems BMC Remedy Encryption Employee orientation 3 years RBAC IT support ServiceNow IT Guest services Senior level Communication skills Full Job Description Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals’ health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn. Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role. The Lead, Clinical Onboarding will support all business units within Mosaic Health and is responsible for managing the technical onboarding of clinical staff, ensuring they have the necessary IT access, training, and support to effectively use digital healthcare tools. This role works closely with HR, IT, and clinical operations to streamline the onboarding experience, enhance system adoption, and ensure compliance with healthcare data security standards. Responsibilities Oversee the IT onboarding process for clinical staff, including access provisioning for EHR, telemedicine, and other clinical IT systems. Ensure all new hires receive proper training on IT security policies, HIPAA compliance, and best practices for handling patient data. Coordinate with IT security teams to ensure proper multi-factor authentication (MFA), role-based access control (RBAC), and data encryption compliance. Develop and deliver training programs for clinicians on IT tools, software, and hospital systems. Serve as the primary IT liaison for clinical staff during onboarding, addressing technical concerns and ensuring smooth adoption. Provide ongoing IT support for newly onboarded clinical users, troubleshooting login issues, software configurations, and device setups. Work with HR, clinical leadership, and IT teams to improve workflow automation and onboarding efficiency. Ensure all training materials, IT guides, and user manuals are kept up to date. Collect feedback from new hires and department heads to enhance the IT onboarding experience. Demonstrate excellent guest service to internal team members and patients. Perform other related duties as assigned. Qualifications Degree in Health Informatics, IT Management, Computer Science, or a related field. 3+ years of experience in IT onboarding, IT support, or training within a healthcare environment. Strong knowledge of Electronic Health Records (EHR) systems, telehealth platforms, and clinical IT infrastructure. Familiarity with healthcare IT security policies, including HIPAA and HITECH. Excellent communication and training skills to engage with clinical professionals. Ability to work in fast-paced hospital/clinical environments and collaborate across departments. Experience with IT service management (ITSM) platforms like ServiceNow, Jira, or Remedy is a plus. A commitment to providing excellent service to internal team members and patients. High level of professionalism and integrity in all interactions. Ability to work independently in a fast-paced, cross-functional environment. Physical Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help. Equal Employment Opportunity Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact assistance.