Ancillary Services Manager Position Available In Leon, Florida

Ancillary Services Manager 3.7 3.7 out of 5 stars 3334 Capital Medical Boulevard, Tallahassee, FL 32308 POSITION SUMMARY This key leadership position serves as the “General Manager” of our ancillary service lines of business and will be responsible for maximizing patient referrals and care progression between TOC medical providers and our Ancillary Service lines including Radiology services, Durable Medical Equipment (DME), Urgent Care, MRI, Workers Comp, Pharmacy and Behavioral Health. Reporting to the practice Director of HQ Operations, the daily duties will include facilitating the effective and timely transfer of care between providers and ancillary service lines through education of providers and staff, ensuring resources are in place to support patient education on the benefits of services, as well as tracking, analyzing and reporting intra provider & service patient flow patterns. In addition, this position will partner with individual ancillary service line supervisors in performance planning including the setting of performance targets for patient satisfaction and service, physician and staff productivity, budget, as well as reviewing achievement of these targets.

ESSENTIAL FUNCTIONS

Ensures achievement of annual operating and financial metrics for all ancillary service lines of business. Oversees the management of daily ancillary service operations at clinic(s). Operates within the context of an established budget. Provides input for annual budget and maximizes opportunities to meet and exceed budget guidelines. Develops goals for operations and ensures that these goals align with organization goals. Plans and allocates resources to provide excellent patient care across multiple service lines. Develops, implements, and coordinates patient care programs in collaboration with medical staff and leadership. Monitors operations to ensure quality care and regulatory compliance, participating in performance improvement initiatives. Manages financial performance, develops budgets, and monitors variances. Supports strategic planning, resource allocation, and fiscal stewardship. Fosters a culture of service excellence, employee ownership, and communication. Ensures that all business functions are running smoothly and all processes are effectively and efficiently in place. Reviews processes and makes recommendations for improvement. Represents the organization in community and professional settings. Ensures processes, protocols, and resources are in place to aid in the delivery of safe, high-quality patient care and exceptional patient experience. Evaluates performance and recommends merit increases, promotions, and disciplinary actions for both direct and indirect reports. Participates in hiring of new team-members, and engages with existing team members to drive retention. Maintains a positive and welcoming work environment for all team members. Performs other responsibilities associated with this position as deemed appropriate.

GENERAL COMPENTENCIES DESIRED

Track record of developing and executing operations improvements, including deliverance of superior results, commanding respect and assuming leadership roles. Knowledge of compliance and Healthcare regulations and guidelines, including medical terminology. Exceptional communication, interpersonal, and organizational skills, with the ability to build strong relations and effectively influence diverse groups at all levels within the organization. Ability to listen, consider and assimilate input from a wide range of constituents, solid influencing skills, capable of building consensus. The ability to effectively write reports, business correspondence and procedure manuals. Outstanding communication and interpersonal skills are essential. The ability to remain focused in the face of pressure, delivering against timeline limitations. Understanding of principles and practices of healthcare administration, business operations, fiscal/budgetary management, human resources management, asset management, IT, regulatory compliance, customer service functions. Strong understanding of Microsoft Office products, EPM, EHR, VOIP phone system, and PAC’s. Exceptional independent, critical thinking skills and the ability to identify, analyze, and resolve operational issues. Ability to evaluate and make recommendations for continuous quality improvements. Ability to work in a fast-paced environment with a variety of personalities and work styles, including the ability to prioritize, manage and complete simultaneous tasks with frequent interruptions, while paying close attention to the details. Ability to work well under pressure with tight deadlines and with a sense of urgency. Must be able to proficiently speak, read and write in English. High integrity; trustworthy; honest.

PHYSICAL DEMANDS

Requires prolonged sitting, some bending, stooping and stretching. Required eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone. Calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires the ability to work under stressful conditions and/or irregular hours to meet deadlines.

CREDENTIALS DESIRED

Bachelor’s degree in health administration, business administration, or related field. Proven experience of at least 5 years in a leadership role within the healthcare industry, preferably in ancillary services.