Senior Office Coordinator Position Available In Martin, Florida

Cleveland Clinic Martin North Hospital is a fully integrated medical campus that includes diagnostic centers, outpatient surgery and a 24-hour emergency department located in the state-of-the-art hospital. Cleveland Clinic Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. The Senior Office Coordinator plays a vital role in ensuring a positive patient experience and compassionate care. In addition to ensuring smooth daily operations and fulfilling core responsibilities, you will also assist with collecting and documenting patient information, maintaining an organized unit, managing patient flow and collaborating with your team via daily meetings. Your work will directly improve patient care by coordinating efficient and seamless front-end operations. The growth opportunities in this role are numerous, as you have access to mentorship, leadership enhancement programs and the potential to transition into higher management positions.

• A caregiver in this position works from 8:00AM – 5:00PM.
• A caregiver who excels in this role will: + Act as the “gateway” for patient access directly through the physician’s office and handle the daily operations of the practice.

+ Supervise assigned clinical support staff with consistent proper human resources management practices. + Participate in the interviewing and hiring process. + Coordinate and implement the training of new employees and identify/address areas of concern. + Maintain accurate employee records, processes / monitors timecards, employee overtime and employee PTO requests in a timely manner consistent with budgetary guidelines. + Work with the other SOCs to ensure appropriate staffing levels to maintain maximum efficiency. + Maintain close working relationship with the physicians, Nurse Manager, and Sr Front Desk Coordinator of respective pod to resolve problems and ensure adherence to quality and performance standards. + Identify problems, find resolutions and notify Director and/or Administration when necessary, to provide excellent customer service and patient satisfaction. + Meet with assigned staff to deliver information, educate on internal policies and procedures, obtain feedback and provide open communication within the team. + Review and/or order necessary office and/or medical supplies while staying within budgetary limits. + Facilitate patient access to CCF through direct patient appointment scheduling or by serving as a liaison between patients, Central Appointments and/or other medical departments. + Review the Expert Notify list daily and the Open Encounter report weekly to ensure that charge tickets are batched and submitted, and open encounters are worked in a timely manner. + Monitor departmental phone stats daily, ensuring patient phone access directly through the physician’s office, meeting target of 90% answer rate. + Submit weekly phone access statistics for all departments on the Symposium system and participate in biweekly meeting with Administration to review. + Ensure that staff obtains proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module. + Identify whether patient needs referral and/or authorization and obtain referral and/or authorization for same day add-on appointment and same day inpatient hospital admissions. + Assist with calendar, meetings, and travel arrangements as requested and ensures proper forms are completed. + Ensure all patients are rescheduled relating to physician out days in a timely manner. Minimum qualifications for the ideal future caregiver include: + Two years of supervisory experience and five years of medical office and/or medical insurance experience OR Bachelor’s Degree + Strong computer skills and working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software) + Typing proficiency with the ability to format, spell, punctuate, edit, and proofread typed copy + Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

• Physical Requirements:

• + Working in a stationary position for extended periods + Operating a computer and other office equipment + Traveling throughout the hospital system + Ability to communicate and exchange accurate information + In some locations, moving objects up to 10 pounds

• Personal Protective Equipment:

• + Follow Standard Precautions using personal protective equipment as required for procedures Pay Range Minimum hourly: $17.

25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities