General Manager, Luxury Hospitality – FL – On Site Position Available In Miami-Dade, Florida

General Manager, Luxury hospitality – FL – On Site#25-00500
Downtown Miami, FL
All On-site Job Description
Position Summary
The General Manager serves as the chief operating officer of a flagship ultra-luxury residential tower, uniquely co-branded with a globally recognized entertainment and lifestyle brand. This property represents a fusion of high-end residential living and curated lifestyle programming, requiring exceptional operational leadership, strategic brand alignment, and white-glove service delivery. The General Manager will lead all facets of property operations – staff performance, financial management, owner and resident satisfaction, vendor coordination, and asset preservation – while executing a brand-forward vision that reflects the lifestyle partner’s ethos of exclusivity, creativity, and cultural influence. This role demands an elevated sense of hospitality, marketing sensibility, and deep expertise in managing world-class living environments for UHNW individuals, celebrities, and tastemakers. Essential Duties and Responsibilities
Strategic & Brand Leadership
Champion the brand values, aesthetic, and service philosophy of both the property and the affiliated lifestyle partner.
Implement a multi-year operational and experiential plan that reflects the expectations of luxury real estate, hospitality excellence, and lifestyle branding.
Translate brand DNA into tangible, daily resident experiences including events, activations, and environmental ambiance.
Resident Experience & Lifestyle Curation
Maintain exceptional relationships with residents and homeowners, acting as the face of the property and brand.
Ensure delivery of bespoke, anticipatory service with emotional intelligence and discretion.
Curate on-site programming in partnership with the brand’s creative and events teams—ranging from wellness activations to cultural, dining, and entertainment experiences.
Monitor and enhance satisfaction metrics using data-driven insights and proactive service recovery strategies.
Operational Excellence
Supervise and coordinate all property operations including engineering, security, front of house, housekeeping, IT, and valet services.
Enforce best-in-class standards for cleanliness, safety, maintenance, and functionality.
Design and lead operational protocols that meet or exceed Forbes Five-Star and AAA Five Diamond benchmarks.
Financial Oversight
Lead development and execution of annual operating and reserve budgets; monitor performance and drive strategic cost management without compromising service.
Provide timely, data-rich reporting to the Board of Directors and brand partners; identify risks and opportunities to ensure long-term property value.
Evaluate vendor and supplier agreements for quality, cost, and brand alignment.
Team Leadership & Culture Building
Recruit, train, and inspire a service-minded team reflective of the property’s luxurious and creative identity.
Lead with accountability, empathy, and structure while fostering pride, belonging, and innovation within the team.
Conduct regular performance reviews and uphold a continuous improvement culture.
Brand Integration & PR Support
Coordinate with the lifestyle brand’s marketing and PR teams to ensure alignment across events, communications, and media opportunities.
Act as on-site liaison for influencer visits, branded shoots, and partner activations.
Maintain discretion and control over access, photography, and resident privacy policies.
Compliance, Risk & Governance
Ensure full legal compliance with Florida condominium statutes, property insurance requirements, and risk mitigation strategies.
Support governance obligations including annual meetings, board elections, and policy implementation.
Respond swiftly and effectively to incidents, emergencies, or high-profile resident needs.
Knowledge, Skills, and Abilities
Authentic passion for lifestyle, luxury, and cultural innovation.
Charismatic, polished, and professional with an intuitive grasp of hospitality and brand nuance.
Uncompromising integrity, confidentiality, and ethical standards.
Visionary mindset with the tactical ability to drive complex projects to completion.
Adaptive and calm under pressure, especially in VIP and time-sensitive scenarios.
Deep pride in ownership and operational excellence.
Education & Experience
Bachelor’s degree in Hospitality, Business Administration, Real Estate, or related field; MBA or Master’s in Hospitality/Real Estate preferred.
10+ years of progressive leadership in luxury property management, five-star hospitality, branded residences, or exclusive clubs.
Demonstrated experience working with branded environments or partnerships (e.g., hotel brands, entertainment, wellness, fashion).
Sophisticated understanding of the luxury lifestyle market and the needs of discerning, high-profile clientele.
Proven success managing multidisciplinary teams and delivering elite service outcomes.
High emotional intelligence, diplomacy, and discretion—especially in resident and celebrity relations.
Familiarity with Florida condominium law, reserve study processes, and developer turnover requirements.
Proficient with modern property management software, technology platforms, and CRM systems.