Intake Manager (Hybrid) Position Available In Miami-Dade, Florida

Intake Manager (Hybrid) Step Forward

ABA – 3.8

Miami, FL Job Details $50,000 – $75,000 a year 1 day ago Qualifications Bilingual Spanish Applied behavior analysis Insurance verification Intake Healthcare Administration Employee orientation Mid-level Administrative experience Supervising experience Bachelor’s degree Associate’s degree Leadership Communication skills

Full Job Description Description:

Intake Manager:

Streamlining Autism Care Access At Step Forward ABA, we seek an Intake Manager to lead end-to-end client onboarding, streamlining insurance verification, documentation, assessments, and workflow optimization to accelerate access to Autism services. You’ll collaborate cross-functionally with clinical, scheduling, and administrative teams, ensuring compliance, efficiency, and empathy while acting as the primary point of contact between families and internal stakeholders. This role demands a proactive leader with system-thinking, attention to detail, and a passion for refining scalable processes that empower families. Join us to drive operational excellence where every improvement directly advances our mission. Apply now. Leadership & Oversight Own the end-to-end intake process, ensuring efficiency, accuracy, and an excellent client experience. Proactively identify and resolve bottlenecks or delays in the intake pipeline. Collaborate cross-functionally with clinical, scheduling, and administrative teams to align intake timelines with operational capacity. Supervise and support intake staff (if applicable), including onboarding, training, and performance oversight. Maintain current knowledge of insurance requirements and communicate relevant updates to stakeholders. Regularly audit intake records and documentation for compliance, accuracy, and completeness. Client Intake Operations Serve as the primary point of contact for all new referrals and inquiries. Verify insurance coverage and obtain benefit details for prospective clients. Collect, review, and track diagnostic and intake paperwork, ensuring completeness prior to assessment. Submit and follow up on initial assessment authorization requests to insurance companies. Enter and maintain accurate client information in the client record system (CR). Notify regional directors when clients are intake-complete and ready for assessment. Communicate clearly and compassionately with families throughout the intake process. Communicate clearly and compassionately with families throughout the intake process. Track and report on intake metrics, including: Number of referrals Number of completed assessments Client conversion rates Time to therapy startup Monitor insurance authorization timelines, expirations, and reauthorization deadlines. Maintain HIPAA compliance and protect all client data privacy. Process Improvement & Reporting Develop and refine intake workflows to improve efficiency and reduce time to service. Ensure intake procedures are aligned with company policies, payor requirements, and industry best practices. Create and maintain SOPs related to the intake process to ensure consistency across all regions. Identify trends or challenges in the intake process and recommend solutions to leadership. Generate and present intake-related reports to leadership on a regular basis. Team Collaboration Act as a key liaison between families, clinical teams, scheduling, and insurance specialists to ensure a seamless onboarding experience. Support onboarding of new clinical or administrative team members regarding intake protocols. Assist with transitions of clients between service types or locations, as needed. Pay Ranges Based on

Experience & Education:

Pay:

$50,000 – $75,000 (salary)

Requirements:

Qualifications Associate’s or Bachelor’s degree in Healthcare Administration, Psychology, Human Services, or a related field preferred. Minimum of 2 years experience in a healthcare intake, care coordination, or insurance authorization role; ABA-specific experience strongly preferred. Bilingual – Fluent in Spanish Experience leading or supervising administrative staff is a plus. Proficiency in electronic client management systems (e.g., CentralReach or similar). Strong understanding of insurance verification, authorization, and HIPAA regulations. Excellent written and verbal communication skills, with a client-first mindset. Demonstrated ability to manage multiple priorities, meet deadlines, and solve problems proactively. Detail-oriented with strong organizational and data tracking skills. Collaborative, flexible, and committed to the mission of improving access to high-quality ABA services. Onsite presence required 2-3 days/week (specific days flexible based on operational needs).