Customer Account Manager – Domestic Position Available In Orange, Florida

Customer Account Manager – Domestic AIT Worldwide Logistics, INC. parental leave, sick time, tuition reimbursement, 401(k) United States, Florida, Orlando Jun 21, 2025 Customer Account Manager – Domestic
Job Locations US-FL-Orlando

ID 2025-5257

Category Operations Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! AIT Home Delivery is a leader in white-glove last-mile delivery services for furniture, appliances, and electronics, known for precision and reliability. We provide a collaborative work environment with opportunities for professional growth and career advancement. We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Domestic Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature. Responsibilities High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.
Main point of contact for clients supporting all of their logistics needs from beginning to end, including:
Ability to quote and route freight across multiple transportation channels and services
Track and trace shipments daily
Able to troubleshoot and overcome operational challenges
Act as the local point-of-contact for all client inquiries, both operational and sales related
Provide timely analysis and monitor freight cost metrics
Work with multiple decision-makers within the assigned account to drive business development through multiple channels
Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
Work with the client on any and all reporting requests
Responsible for development and updating SOPs for various business segments
All other duties as needed Qualifications Minimum basic qualifications: High school degree or GED required
Associates degree or higher preferred
3-5 years previous Freight Forwarding experience
Proficient in MS Word, Excel, AS400 experience preferred, but not required
Ability to multi-task with strong attention to detail
Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.