Physical Therapy / Ancillary Services Coordinator Float Position Available In Orange, Florida

Physical Therapy / Ancillary Services Coordinator Float Orlando Orthopaedic Center – 3.2

Orlando, FL Job Details Full-time Estimated:

$34K – $40.1K a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Life insurance Qualifications Practice management Insurance verification Customer service Word processing Medical office experience High school diploma or GED 1 year Medical terminology 2 years Communication skills Entry level Full Job Description Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide. We have nine Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities. For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community. Whether it is supporting the local Arthritis Foundation in their annual walk or providing pre-participation sports physicals to high school students, our team at Orlando Orthopaedic Center is actively making a difference throughout Central Florida.

POSITION

Ancillary Services Coordinator

REPOSTS TO

Ancillary Operations Supervisor

JOB SUMMARY

With a customer service orientation—verify insurance, obtain authorizations, answer phone calls, fax orders and evaluations, index faxes, check in / check out patients, collect patient out-of-pocket responsibility and balance cash reports. Will assist various Therapy offices with clerical duties from another location. Position is based out of the Sand Lake office (temporarily) when not required to cover another at office.

EDUCATIONAL REQUIREMENTS

High school diploma, required Advanced degree, preferred

QUALIFICATIONS AND EXPERIENCE

One year of experience working with insurance Two years of experience in a medical office, telemarketing or other customer service position Comfortable using email and internet application Knowledge of practice management and word processing software Ability to perform multiple and diverse tasks simultaneously Proven experience handling irate patients/customers and dealing with conflict Familiarity with scheduling and rearranging appointments Pleasant speaking voice and demeanor Neat, professional appearance Strong written and verbal communication skills Responsibilities include, but are not limited to, the following: Telephone Answering and Scheduling Answers all telephone calls in a polite and friendly manner, and by the third ring as often as possible; routes call or takes message as needed Ensures all voicemails are cleared and processed in a timely manner. All calls before 4pm should be returned prior to the end of the business day Schedules patient appointments; explains to patient what to bring, how to dress, potential financial obligations, provides scheduling options, follows therapy scheduling guidelines Daily Preparation Prints daily schedules for next day Creates, update and maintain therapy Authorization Tracking log and Therapy Verification of Benefits form. Ensure Therapy Master List is updated with all necessary information Prepares all other paperwork for upcoming appointments Verifies insurance and obtain necessary authorization for therapy visits. Therapy evaluation verifications should be done 4 business days in advance Calls therapy evaluation patients for the next business day to remind them of their appointment time and how to dress for their therapy session Check-In Greets patients in a warm and friendly manner as they arrive for scheduled appointments Provides patients appropriate paperwork for required signatures Verifies demographic information for patients, according to protocol and updates computer system as needed Explains applicable policies to patients and obtains signatures as needed. (i.e., Therapy Verification of Benefits, Therapy Cancelation Policy, Self-Pay Therapy Plan, etc.) Collects and processes payments Ensures the necessary patient paperwork is complete and the MD is added to the Superbill before changing the EHR Status to “Ready for PT” Check-out Ensures patient is scheduled for follow-up Therapy visits for at least two weeks out Updates Authorization Tracking Log in EHR with visit date and copayment Collects and process payments for DME items Other Provide coverage primarily at the Southeastern / Central OOC locations, but possibly any OOC location on either a scheduled or unscheduled basis § Assist with reviewing all Physical and Occupational Therapy orders with pending statuses and follow up with the patients to offer to schedule Maintain ongoing communication between the therapists and therapy team. Attend all regular Branch and therapy staff meetings Ensures all payments collected are posted in the Practice Management System and entered into the day sheet. At the end of each day balances transactions and submits cash report Reviews the appointment reminder report and processes cancellations as needed Calls any patients who No-show in order to get them rescheduled Requests updated physical therapy orders from the Physician Team and/or referring physician Processes all faxes and office therapy EMR messages within 24 hours of reception For workers compensation patients, faxes orders requesting updated authorizations, follows up on authorization requests and calls Nurse Case Managers or Adjusters to notify them of missed appointments. Also, faxes evaluations and status reports Keeps the patient reception area neat and clean at all times throughout the day Maintains patient confidentiality; complies with HIPAA Privacy, OSHA and all other compliance guidelines established by the practice Maintains detailed knowledge of practice management and other computer software as it relates to job functions Opens or closes the office as needed according to protocol Screens visitors as needed, responds to routine requests for information Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee will work under stressful conditions, and work irregular hours. Typical Working Conditions Employee may have either a fully in office, fully remote, or hybrid schedule based upon which Ancillary Service line they primarily support. Employees are expected to report to work in the office setting when scheduled specifically to do so by their Supervisor. The remaining workdays will be worked remotely. Employee must work well under pressure and may be required to work flexible hours.

Job Type:

Full-time Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): What is your expected hourly pay range for this position? Ability to

Commute:

Orlando, FL 32819 (Required) Ability to

Relocate:

Orlando, FL 32819: Relocate before starting work (Required)

Work Location:

In person