Senior Patient Care Coordinator Position Available In Orange, Florida

Senior Patient Care Coordinator

Requisition Number:

2286241

Job Category:

Healthcare Delivery

Primary Location:

Orlando, FL, US Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location:

Onsite – 6545 CORPORATE CENTRE BLVD, Suite 240 Orlando, FL 32822

Primary Responsibilities:

Provide leadership, guidance, support and direction for the front office and non-clinical staff
Function as first contact for customer service issues
May assist to coordinate work of other team members
Resolve complex issues rarely deferring to supervisor/manager
Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
Leads may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinic locations, etc
May perform regular PSR duties to include Greeting patients; Complete check-in and check-out tasks; Collecting co-payments, co-insurance, and deductibles; Answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the PSR scope
In addition to regular PSR duties, at least 50% of the time must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
Onboards new PSR’s
Trains PSR’s
Safety Champion
Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist CA in administrative preparations
Actively involved in assisting with the role out of any new training
Performs all other related duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
3+ years of experience working in a medical environment
6+ months of experience in a leadership role (including mentorship and training others)

Preferred Qualifications:

1+ years of Senior PSR, Lead or supervisory experience
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Working knowledge of medical terminology
Bilingual (Spanish/English)

Soft Skills:

Strong communication and customer service skills required in person and via phone The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED Additional Job Detail Information Requisition Number
2286241 Business Segment
Optum Employee Status
Regular Job Level
Individual Contributor Travel

No Country:

US Overtime Status
Non-exempt Schedule
Full-time Shift
Day Job Telecommuter Position
No