Walk-in Clinic Patient Care Coordinator (Lake Nona) Position Available In Orange, Florida

Walk-in Clinic Patient Care Coordinator (Lake Nona) 3.2 3.2 out of 5 stars 6424 Alexandra Louise Dr, Orlando, FL 32827 Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide. The team at Orlando Orthopaedic Center delivers cost-effective, comprehensive coordinated patient care throughout Central Florida and beyond. We have nine Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities. For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community. Walk-in Clinic Patient Care Coordinator

RESPONSIBLE TO

Branch Manager

JOB SUMMARY

Responsible for overseeing the physician’s practice. Act as liaison between physician, patient and supporting staff.

WORK HOURS

Monday-Thursday:

9:00am – 6:00pm and

Friday:

8:00am – 5:00pm (40 hours)

Educational Requirements:

High School Diploma required

QUALIFICATIONS AND EXPERIENCE

Two plus years of work experience in a physician practice required Proficient using email and word processing software Knowledge of practice management and electronic health record software Ability to perform multiple and diverse tasks simultaneously Strong written and verbal communication skills and cheerful attitude Neat, professional appearance Ability to handle problems and resolve conflicts Comfortable performing quantitative and analytical duties Ability to perform well in stressful situations Medical assistant experience a plus Responsibilities include, but are not limited to, the following: Clinical Support Assists Medical Assistant with greeting patient and escorting them from waiting room to exam room as needed Schedules follow-up appointment, ancillary appointments, and Transfer of Care appointments Handles Point of Service collections to include determining patient’s out-of-pocket responsibility and reviewing payment options with patient Offer additional coverage for the front desk on an as needed basis. Includes but is not limited to checking in patients, scheduling appointments, reviewing charts for upcoming appointments. General Patient Care Answers Team phone during business hours Responsible for all incoming patient telephone calls; ensures action taken is document appropriately in the patient chart Responsible for all incoming inquiries, both written and verbal, from patients and health insurance carriers Processes correspondence related to the physician’s practice (ie: disability forms, FLMA forms, contributing cause letters, etc.) Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice Assists with verifying insurance for upcoming appointments General Administration Maintains detailed knowledge of practice management, electronic health record and other computer software as it relates to job functions Attends all regular staff meetings Completes all other duties as assigned by the Branch Manager Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Work may require sitting for long periods of time, and stooping, bending and stretching for files and supplies. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Position also requires viewing computer screens and typing for long periods of time. Position could require occasional travel. Typical Working Conditions Normal office environment

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Schedule:

8 hour shift Application Question(s): What is your expected hourly pay range for this position?

Education:

High school or equivalent (Preferred)

Experience:

Medical office: 2 years (Required)

Microsoft Word:

1 year (Preferred) Ability to

Commute:

Orlando, FL 32827 (Required) Ability to

Relocate:

Orlando, FL 32827: Relocate before starting work (Required)

Work Location:

In person