Patient Access Coordinator Position Available In Palm Beach, Florida

Patient Access Coordinator PBACO Holding LLC Palm Springs, FL Job Details Full-time $20 an hour 1 day ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook EHR systems Customer service Bachelor of Science Healthcare Administration HIPAA Microsoft Office High school diploma or GED Bachelor’s degree 1 year Associate’s degree Communication skills Entry level Full Job Description Are you someone who finds joy in helping others and engaging in meaningful conversations? Do you thrive in a relaxed environment where you can connect with people over the phone? If so, we have an exciting opportunity for you! We are currently seeking a compassionate and personable individual to join our team as a Patient Access Coordinator . In this role, you will be responsible for reaching out to patients and assisting them with scheduling their appointments. Your primary focus will be on providing exceptional customer service and ensuring that every patient feels valued and supported.

SCHEDULE 1

Monday•

Friday:

8:30am-5pm

SCHEDULE 2

Monday:

8:30am-5pm

Tuesday:

9:30am-6pm

Wednesday:

9:30am-6pm

Thursday:

9:30am-6pm and

Friday:

8:30am-5pm

Essential Duties and Responsibilities:

Schedule Optimization:

Efficiently schedule 45-50 patient appointments per week , ensuring maximum provider availability and reducing patient wait times. Facilitate the coordination of care and service offered by insurance providers to their patients. Build lasting relationships with patients, caregivers, physicians, and providers consistent with customer service guidelines. Contacts and schedules patients for their annual wellness visits (physicals) and routine follow up care. Acts as a non-medical triage to determine if patient needs to be scheduled for an appointment or transferred to practice for additional assistance. Responsible for consistent and accurate use and execution of department’s established operating procedures and supporting technology, software, and EMRs. Follow up on a weekly basis with assigned group of patients to ensure timely care is received through their primary care providers, while avoiding emergency department visits when possible. Identifies patients who have not been seen by their primary care provider for routine care and facilitates reconnecting these patients with their provider to resume care. Submit file/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes. Meet minimum required metrics and quality assurance measures set by Patient Access leadership to maintain productivity and efficiency. Delivers exemplary customer service for patients in accordance with company expectations and guidelines. Communicates and works effectively with Patient Access peers/leadership, physicians, and other health care professionals. Must abide to all HIPAA, Confidentiality and Privacy laws. Other duties may be assigned by your Supervisor and Manager(s).

Education:

Minimum high school diploma or equivalent A minimum or pursuit of AA/BS degree

• a plus!

Experience:

Previous experience in healthcare administration, patient access and scheduling highly desired Proficiency using electronic health record systems and scheduling software preferred Minimum 1 year customer service, or telemarketing required with proven track record of high-volume customer interactions. Working knowledge of health delivery systems/general practices. Experience with intranet or web-based communication systems. Proficiency in MS Office

• Outlook, Excel, Word Skills:

  Excellent written and verbal communication skills. Self-starter

• can complete duties independently and prioritize tasks assigned. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Communication Skills
• Can interact with friendly tone, compassion, and empathy, echoing patients’ needs based on the situation. Safety and Security
• Uses equipment and materials properly. Attendance/Punctuality
• Is consistently at work and on time.

Knowledge of HIPPA:

Legal and ethical consideration related to patient information. Strong problem-solving skills and the ability to thrive in a fast-paced environment