Patient Experience Coordinator for Busy Aesthetic Medicine Practice Position Available In Palm Beach, Florida

Patient Experience Coordinator for Busy Aesthetic Medicine Practice ProMD Health – 5.0

Wellington, FL Job Details Part-time Estimated:

$33.1K – $40.6K a year 1 day ago Benefits Employee assistance program Employee discount Qualifications Bilingual Spanish DrChrono Customer service Basic math Upselling Spark Math POS Front desk Appointment scheduling 1 year Phone etiquette Med spa experience Communication skills Aesthetic treatments Entry level Retail sales Office experience Full Job Description Are you a dynamic, bubbly, and detail-oriented professional who loves making people feel special? Do you have a passion for aesthetics and thrive in a fast-paced, patient-facing environment? ProMD Health is looking for a Patient Experience Coordinator who is not only a people-person but also someone passionate about creating seamless, five-star experiences from the moment a patient walks in to the moment they leave.

Key Responsibilities:

Be the Face of Our Practice Greet each patient with warmth, energy, and professionalism Set the tone for an exceptional visit through friendliness, confidence, and care Make each guest feel valued, heard, and supported Multi-Task Like a Pro Answer a multi-line phone system with grace and professionalism Schedule appointments accurately and efficiently across multiple providers and locations Manage check-ins, check-outs, and patient flow seamlessly Educate & Spark Interest in Services & Products Confidently answer basic questions about all treatments offered to generate curiosity and interest Help patients understand what’s available before they meet with a provider — you’re the first step in the consultation journey! Support product sales by recommending medical-grade skincare that aligns with the patient’s goals and treatments Accurate Billing & Payment Handling Handle cash, credit card, and CareCredit transactions with confidence Perform accurate end-of-day cash reconciliation and reporting Calculate and apply appropriate discounts, promotions, or packages with strong math and billing accuracy Maintain meticulous records and communicate clearly about charges and payments Comfortable with Warm Sales & Outreach Make confident outbound calls for appointment reminders, follow-ups, and rebooking opportunities Communicate promotions and campaigns to help drive patient re-engagement Upsell products and support internal growth initiatives with strong communication skills Support the Team Pitch in where needed — from prepping treatment rooms to restocking and assisting colleagues Perform opening and closing procedures and support day-to-day operational success Be solution-oriented and ready to adapt to whatever the day brings

What We’re Looking For:

High-energy, people-first personality with a professional and polished presence Passion for aesthetics and creating positive, confidence-boosting patient experiences Growth-minded and interested in becoming a long-term part of the administrative team Excellent multi-tasker who thrives in a fast-paced setting without sacrificing attention to detail Comfortable with sales and communication , especially around retail and service education Confident with numbers — can handle billing, calculate discounts, and reconcile finances accurately Reliable and punctual , with strong organizational and communication skills Familiarity with EMRs, scheduling software, point of sales systems and administrative processes Comfortable traveling between multiple office locations (reliable transportation required)

Qualifications:

2+ years of retail sales and/or customer service (required) 1+ year working in an medspa or dermatology practice (preferred) 1+ year in a front desk, concierge, or administrative role (required) Proficiency in basic math and handling payments Excellent written and verbal communication skills Must be available Monday-Friday (some weekend flexibility may be required)

Why You’ll Love Working With Us:

A supportive, fun, and team-oriented environment Opportunities for professional growth and promotion in the administrative space Access to ongoing aesthetic education and internal training Employee discounts on services and products Join a team where your personality, work ethic, and attention to detail will help elevate the patient experience and grow our practice. If you’re ready to make your mark in a thriving, high-end aesthetic practice, we’d love to hear from you!

Job Type:

Part-time Pay:

From $25,000.00 per year Expected hours: No less than 20 per week

Benefits:

Employee assistance program Employee discount

Schedule:

Monday to Friday Weekends as needed Application Question(s): Please list your part-time availability.

Experience:

Customer service: 2 years (Required) Med spa or dermatology office: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person