Front Office Coordinator Position Available In Pasco, Florida

Front Office Coordinator 3.5 3.5 out of 5 stars Wesley Chapel, FL 33559

Front Office Coordinator Job Category:

Non-Exempt (Hourly) Location

• North Tampa Position Type:

  Full Time Department

• Admin Hours of Work:

  Monday

• Friday
• 8:30AM to 5

PM Job Code:

Travel:

None

• onsite presence mandatory Supervision
• No Reports to:

Administration Manager Job Summary:

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Duties:

Patient Check In:

Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Westcoast Brace & Limb compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks.

Patient Check Out:

Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter payments, timely completion of all assigned tasks, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to distribute work. Document management including incoming and outgoing faxes and management of outstanding requests for information.

Required Skills:

Great communication skills

• both written and verbal Strong interpersonal skills that are customer service focused Ability to key 40 words per minute with accuracy preferred.

Understanding of medical reimbursement and terminology and a complete understanding of general office duties. Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems. Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc. Proficiency with basic math and accounting skills.

Education and Experience:

High School Diploma

• required Experience in reception duties in a high-volume environment Healthcare industry experience
• preferred

Mental, Physical & Performance Requirements:

Abilities in planning, organizing, delegating, and supervising. Abilities in evaluating the effectiveness of existing methods and procedures. Abilities in problem solving. Effective verbal and written communication Ability to read, concentrate, interpret, analyze information and apply to procedures

• Ability to set priorities among multiple requests, keep organized, and adjust to change Ability to interact with patients, medical and administrative staff, and the public effectively

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:

Position is in a well-lighted office environment with moderate noise.

Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder Continuous use of hands for keyboarding and data entry

Performance Requirements:

Attendance onsite mandatory Ability to maintain work schedule and handle stamina throughout the day with work flow Ability to handle confidential information Ability to meet deadlines, adjust to changing requirements, and stress This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

JOB DESCRIPTION ACKNOWLEDGEMENT I

have received a copy of the job description for my position. I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor. I have discussed any questions I may have had about this job description prior to signing this form. ________________________________________________________ _____________ Employee’s Signature Date