Patient Care Liaison for Cardiac Rehabilitation Position Available In Pinellas, Florida

Patient Care Liaison for Cardiac Rehabilitation ROM Technologies, Inc. – 4.5 Clearwater, FL Job Details Full-time From $20 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Life insurance Referral program Qualifications Cardiovascular documentation Customer service HIPAA Clinical needs assessment Medical scheduling ICD-10 Analysis skills Bachelor’s degree Case management Cardiology Telehealth Patient care Organizational skills EMR systems Computer skills Patient care experience (3-5 years) Working with adult populations Cardiovascular assessment in physical health therapy Medical terminology 2 years Communication skills Geriatrics Entry level

Full Job Description Position Overview:

At ROMTech, we’re reshaping the future of rehabilitation through cutting-edge virtual care. If you’re a recent grad with a degree in Exercise Physiology, Kinesiology, or Physical Therapy, and eager to apply your knowledge in a dynamic and fast-paced healthcare environment, then our Cardiac Patient Support Specialist is an ideal opportunity for you. As a Cardiac Patient Support Specialist, you’ll serve as a vital liaison between patients and our clinical teams, helping to coordinate rehab care, manage scheduling, support clinical workflows via our EMR, and ensure a seamless virtual care experience. In addition to gaining real-world clinical experience, you’ll be part of an innovative care model, and grow with a company that values collaboration, learning, and internal advancement. This is a unique opportunity to be part of the first-of-its-kind, home-based virtual Cardiac Rehab program that uses telemedicine and connected medical devices to support patients from the comfort of their homes. This is a critical role which ensures a seamless patient journey, from scheduling appointments to coordinating with our Cardiac Rehab Specialists (CRSs) for optimal patient care. This position requires excellent organizational and communication skills, a patient-centric approach, and the ability to work collaboratively in a fast-paced environment. This is an onsite, full-time opportunity.

Responsibilities:

Facilitate patient onboarding and ensure smooth transitions throughout their rehab journey, educating patients on the program’s details and requirements. Onboard patients prior to their initial session by indicating the correct placement of an EKG, pulse oximetry, and blood pressure cuff. Provide instructions to patients during their initial and assist in completing intake surveys. Handle patient communication, adjust patient schedules by scheduling and/or rescheduling appointments. Coordinate with clinical and support teams, including CRSs, Clinical Leads, and Registered Dieticians, to manage staffing levels and promptly address any coverage gaps. Utilize comprehensive medical record systems proficiently to accurately document and track patient needs throughout their rehabilitation journey. Communicate effectively with CRSs, Clinical Leads, Program Liaisons, Registered Dieticians, Cardiologists, Nurse Practitioners, etc., in a fast-paced environment, quickly and efficiently. Must have the ability to work with a diverse group of patients. Collaborate with IT support to resolve technical issues affecting virtual session delivery, acting as the first responder during patient sessions. Promptly troubleshoot and address patient IT problems using a variety of systems and resources. Develop and implement contingency plans to address unexpected challenges such as technical failures or staffing shortages. Assist in program improvement projects, contributing ideas and strategies for enhancing the effectiveness and efficiency of the cardiac rehab program. Additional duties as assigned.

Requirements:

2+ years’ experience in relevant duties such as scheduling and coordination of team schedules. 5+ years’ experience as a Medical Assistant or equivalent. Experience working in a cardiologist office or cardiac setting, preferred. Experience in Electronic Medical Record platforms. Strong interpersonal and communication skills. Strong analytical and problem-solving skills. Sound organizational skills. Exceptional customer service skills. Ability to sit at a computer terminal for an extended period. Moderate noise (i.e., phone calls, online meetings, computer audio). Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing . We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance

Schedule:

Monday to

Friday Work Location:

In person