Service Coordination Manager Position Available In Pinellas, Florida

Service Coordination Manager 3.9 3.9 out of 5 stars 13770 58th St N Ste 317, Clearwater, FL 33760 About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

KEY RESPONSIBILITIES

Maintains a current patient roster or “casebook” with all pertinent staffing information and monitors schedule changes. Conducts home visits for the purpose of assessing the environment and personalities of clients/families and matching them with a caregiver. Performs telephone screens and face to face interviews with potential field clinician team members. Maintains recruitment tracking system(s) Prepares schedules in accordance with local, state or federal requirements and the certification period for clients and field staff and provides copies for distribution, as needed. Assists in coordinating services provided to patients. Controls and monitors schedule changes. Calls nurses daily from roster to fill in open schedules. Verifies compliance of completed shifts and visits after matching all notes to charges, and promptly notifying the supervisor of any scheduling issues Assists in taking patient referrals. Manages established key performance indicators to enhance operational efficiency and drive growth within the business unit Responsible for ensuring field nurse hours are accurately recorded for payroll Conducts weekly client calls to keep families informed about schedule updates, gaps, or changes Imports authorizations received from RCM into Kantime (EMR system) Responsible for evaluating the nearing end of patient authorization periods to complete company authorization request forms and submit them to RCM for formal authorization Review nurse and patient records to ensure all documentation is complete according to QAPI (Quality Assurance Performance Improvement) audit guidelines Attends and/or completes all mandatory training/ in-services as assigned. Adheres to company compliance and ethics expectations. May assist in miscellaneous bookkeeping functions Maintains patient and family confidentiality Maintains professional, supportive, and responsive interpersonal communication skills Performs other related duties as assigned

ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED

High School Diploma or equivalent 6 months or more of customer service experience Cleared background screening Valid Driver’s License with Proof of Insurance Knowledge of Microsoft Office products The ability to read and communicate effectively in English, both verbally and in writing.

STATE SPECIFIC REQUIREMENTS

Florida:

Illinois:

N/A IOWA N/A

Pennsylvania:

Additional Background Screening:

Child Abuse, and FBI check. Must complete TB screening with 2 step PPD, or 1 step PPD with proof of 2 step PPD administration within the last year.

South Dakota N/A Texas:

N/A PREFERRED

Associates degree Preferably possesses healthcare experience Experience organizing and managing office files, logbooks, and staff schedules Establish and maintain effective channels of communication with patients and field clinician team members. Ability to both receive and execute high volume of phone calls utilizing appropriate phone etiquette Experience in a healthcare setting, particularly in home care or related fields, is highly valuable. Ability to manage multiple projects and initiatives simultaneously, ensuring timely completion and quality outcomes.

WORKING CONDITIONS/EQUIPMENT USE

Position is stressful in terms of meeting deadlines. It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication. Travel may be necessary by car or airplane for local, out-of-town, or state seminars, office assistance, conferences, or meetings. It requires minimal lifting of office records and printouts. #FFSCMPC Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status , or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.