Health Center Operations Manager Position Available In Polk, Florida

Health Center Operations Manager PeopleOne Health – 3.3 Kissimmee, FL Job Details Full-time $82,000 – $105,000 a year 18 hours ago Qualifications EHR systems Customer service Medical office experience Healthcare Administration HIPAA Mid-level Microsoft Office 3 years Weight loss Business development Bachelor’s degree Customer relationship management Business Leadership Communication skills

Full Job Description Description:

About PeopleOne Health PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned one of the top customer satisfaction ratings of any company in the world. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. Google Ventures , our lead investor, said, ” PeopleOne Health has the chance to be an amazing, generational company to serve the population. ” Join our mission-driven team to shape the future of healthcare, while living our motto: Care for yourself; care for each other; care for our members. Learn more about us here.

SUPERVISORY RESPONSIBILITIES

(Supervision means the position has responsibility for the employee life cycle: hiring/firing, assigning work, performance reviews, disciplinary action, providing direction, training, scheduling/approving time off, etc.) This position provides supervision to others: Yes

ESSENTIAL JOB FUNCTIONS

Operational Leadership & Administration Oversee daily non-clinical operations for the Kissimmee and Poinciana offices, ensuring efficiency and regulatory compliance. Manage office schedules, ensuring proper opening and closing procedures with adequate staffing. Supervise administrative and support staff, including Patient Care Coordinators and other non-clinical personnel. Monitor productivity metrics and adjust staffing to optimize operational efficiency. Conduct staff training on office policies, compliance, and professional development. Collaborate with the RN Practice Lead and the Medical Director to establish appropriate work flows and processes that support efficient, safe, evidence-based care. Ensure adherence to HIPAA regulations and confidentiality standards. Maintain office records and documentation to comply with healthcare policies and reporting requirements. Participate in policy development and implementation to improve service delivery.

JOB DESCRIPTION

Serve as the primary liaison between PeopleOne Health and corporate clients, including the School District of Osceola. Develop strategies to increase employee utilization of health benefits. Foster strong relationships with corporate clients, staff, patients, and healthcare providers to enhance service quality. Address patient and client concerns efficiently, ensuring a high level of satisfaction. Collaborate with medical staff and administrators to streamline services and enhance the patient experience. Business & Service Development Monitor and analyze patient and client feedback to improve healthcare service offerings. Assist in client retention strategies and business development initiatives to strengthen partnerships. Educate corporate clients and employees on available healthcare services and benefits. Support outreach efforts to close care gaps in chronic disease management programs (e.g., diabetes, hypertension, weight loss).

SKILLS & ABILITIES

Leadership:

Strong ability to mentor, manage, and train administrative staff.

Customer Service:

Excellent interpersonal and client relations skills with a problem-solving mindset.

Technical Skills:

Proficiency in Microsoft Office, CRM software, and electronic health records (EHR) systems.

Regulatory Knowledge:

Familiarity with HIPAA compliance and healthcare policies.

Communication:

Strong verbal and written communication skills for interacting with clients, employees, and leadership.

Organizational Skills:

Ability to multitask, prioritize, and make operational decisions quickly.

Requirements:

EDUCATION & CERTIFICATIONS

: Bachelor’s Degree in Business, Healthcare Administration, or a related field preferred.

EXPERIENCE

3-5 years of experience in medical office administration, client relations, or healthcare management.

PHYSICAL REQUIREMENTS

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.) Based in Kissimmee, FL, with occasional travel to Poinciana and other locations as needed (10% of the time). Standard business hours with flexibility for occasional evening or weekend availability. Office or other indoor work with minimal physical demands, such as occasionally lifting/moving materials less than 15 pounds.

AN EQUAL OPPORTUNITY EMPLOYER

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factors.