LRHPG Scheduling Supervisor – Hospitalists Position Available In Polk, Florida

LRHPG Scheduling Supervisor – Hospitalists 3.7 3.7 out of 5 stars 1324 Lakeland Hills Bl, Lakeland, FL 33805 Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you’re starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally. Active – Benefit Eligible and Accrues Time Off Work Hours per

Biweekly Pay Period:

80.00

Shift :

Monday –

Friday:

8:00am-5:00pm

Location :

1324

Lakeland Hills Blvd Lakeland, FL Pay Rate :

$20.64-$23.74 Position Summary The Supervisor is responsible for providing frontline supervision for a department that handles a high volume of inbound and outbound calls from physicians, staff, patients, families and the general public; also monitor, evaluate and correct team performance, establish workflows and metrics, and fills in for absent staff as necessary. Position Responsibilities People At The Heart Of All That We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Stewardship Demonstrates responsible use of LRH’s resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures. People At The Heart Of All We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Stewardship Demonstrates responsible use of LRH’s resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Supervisor/Team Lead Capabilities Demonstrates accountability for shift/team operations and care/service delivery to support achievement of organizational priorities. Coaches front line team members to support ongoing professional development and hardwire technical and professional capabilities. Creates a high performing team by building strong relationships, delegating work and nurturing commitment and engagement. Manages team conflict/issues implementing appropriate corrective actions, improvement plans and regular performance evaluations. Applies change management best practices and standard work to support departmental changes and ensure effective team transition. Promotes a healthy and safe culture to advance system, team and service experience.

Standard Work:

LRHPG Scheduling Supervisor In collaboration with the Manager, supervises personnel including but not limited to: professional and team development, coaching, counseling, performance appraisals, and onboarding of new team members. Reviews standardized practices and procedures within the assigned work department to ensure consistency throughout the clinics according to established protocols, scheduling templates, and practice patterns. Helps to ensure the Staff, Team Leads, and/or Trainer have the tools and resources needed to perform their job functions. Demonstrates advanced knowledge of the scheduling processes and able to train others on all current operating systems pertinent to workflows. Works with the Manager, TL and/or Trainer on developing, auditing, analyzing, and reporting metrics for individual and team productivity/performance within Epic and OpenScape. Responsible for maintaining individual knowledge, skills, and performance in accordance with LRH and departmental policies and procedures. Assists in bi-weekly timekeeping and maintains work area coverage for employees in assigned areas of oversight. Provide leadership and guidance to staff as questions and issues arise, be willing to embrace change as it occurs, take immediate action as needed, and perform other related duties as assigned to achieve operational outcomes for the department.

Competencies & Skills Essential:

Must have a pleasant and professional demeanor and customer service skills, be detail oriented, conscientious, focused, and have excellent written and verbal communication and team building skills. Advanced knowledge and exposure to medical terminology and experience in healthcare admissions, scheduling, insurance verification, and/or referral requirements. Proficient with computers and typing and has the ability to operate a multi-line phone. Ability to identify problems, organize data, and present results.

Nonessential:

Proficient in the use of data analytical tools such as: OpenScape, Epic Dashboards, and/or Epic Slicer Dicer. Knowledge of the principles of leadership styles that foster collaboration. Ability to use Office computer systems, programs, and applications such as: MS Word, Excel and Power Point.

Qualifications & Experience Essential:

High School or Equivalent Nonessential:

Associate Degree Essential:

Healthcare related field Other information:

Experience Essential:

Previous experience in a health care setting preferably in Scheduling and/or Referrals of at least 1 years. EMR utilization of 1 year or longer. Progressive Leadership experience.

Experience Preferred:

Previous experience in a health care setting preferably in Scheduling and/or Referrals of at least 2 years. Epic and/or Cerner use of 1 year or longer. Selected Report Fields Add to Existing Report Create New Report