Hospitality Software Manager Position Available In St. Johns, Florida

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Ponte Vedra Inn & Club
200 Ponte Vedra Boulevard
Ponte Vedra Beach, FL 32082
262 Room Resort
Managed By Gate Hospitality Group
1 Location
Full-Time
GATE Hospitality Group is seeking a Hospitality Software Manager to lead a small team of IT professionals in a dynamic, fast-paced environment. The ideal candidate will possess strong leadership capabilities, a customer-first mindset, and a proven ability to manage technology operations in a hospitality setting. This role is hands-on, requiring both technical expertise and the ability to effectively prioritize support requests and assign tasks to team members.
The Hospitality Software Manager will serve as the primary escalation point for complex technical issues and is expected to bring a solid background in Microsoft-based systems, networking, and IT support. Experience in managing service tickets and driving timely resolutions in collaboration with staff across departments is essential.

EDUCATION

Ability to read, write, speak, follow and give written and/or oral directions in English; High School Diploma or equivalent; Bachelor’s degree in computer science, or an equivalent combination of education and relevant experience.

TRAINING & EXPERIENCE

5+ Years of IT management work experience
5+ Years of technical experience in a Windows based environment with 250+ users
5+ Years of Hospitality Hotel Experience
5+ Years Hospitality Software Management
Valid Driver’s License

JOB KNOWLEDGE

Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms. Knowledge of applicable IT laws, policies and regulations. Advanced overall knowledge of networking, operating systems and server architectures.

JOB SUMMARY

The Director of Information Technology will coordinate all technical activities for the Ponte Vedra Inn & Club, The Lodge & Club, Epping Forest Yacht & Country Club, and the River Club. They will also support a variety of technical functions such as structured cabling, phone system changes, workstation troubleshooting and imaging, server deployments and upgrades, firewall and network switch administration, as well as application support. The role entails providing a high level of IT support services to guests and staff as well as 24 hour coverage of the computer systems, either on site or remotely depending on business needs.

PHYSICAL ABILITIES

Must be able to work in varying weather conditions. Must be able to sit or stand for long periods of time and move from property to property. Must be able to drive a motor vehicle.

DUTIES AND FUNCTIONS

Must be able to work a flexible schedule, to include weekends, holidays and split shifts.
Must arrive to work on time, consistently.
Maintain a proper uniform, crisp, clean and in good repair.
Hair must be clean and cut in a becoming style; management has final approval.
Attend all required training, safety courses; attend office and departmental meetings.
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
Keep current with new ideas and trends.
Employ, train, supervise, and recommend salary levels and terminate all department personnel.
Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safe guarding the property and reputation of the Club.
Staff performance appraisals done on a timely and consistent basis.
Administration and monitoring of all technical equipment and systems.
Development and Maintenance of system documentation including network diagrams, inventory records, and operating procedures.
Responding to work tickets for system tasks in accordance with established SLA standards.
Configuration and deployment of new servers, end user equipment, and networking equipment.
Supporting and enforcing security policies.
Ensure the consistency and maintainability of existing and new applications by creating, maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions.
Applying technical expertise in the following areas to support of the hotel systems:
Server operating systems, as well as features and roles.
Workstation operating systems.
Routing, switching, wireless, and firewalls.
Office 365
Attend general staff meetings, communicating with the other departments about current activities.
Perform and follow up on any other duties as assigned by the VP of Finance, Corporate IT Director or General Manager.
The GATE Hospitality Group is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Posted May 5, 2025
13 Ponte Vedra Inn & Club
Setting the Standard of Excellence for Iconic Florida Beach Resorts Since 1928
A refuge for recreation and reflection. A family vacation favorite. A premier year-round destination for weddings, and social and corporate events. AAA Five-Diamond rated Ponte Vedra Inn & Club is the picture of quiet grandeur, grace, stateliness, and story. Located on a stretch of pristine beach in northeast Florida, discover a world of elevated oceanfront accommodations paired with gracious, attentive service and endless leisure pursuits. Since 1928 generations of vacation memories have been made here, and we’re welcoming you to make your own.
Many of our 262 elegantly appointed rooms offer stunning Atlantic Ocean views and walk-out access to one of Florida’s most beautiful beaches. From warm and historic to fresh and contemporary, you’ll find the ideal accommodations to suit your style. Choose the dramatic color palette of the Atlantic House, the storied heritage of the Historic Inn Building, the supreme luxury of the Penthouse Suite, and more.