Practice Representative Supervisor Position Available In Chatham, Georgia
Tallo's Job Summary: The Practice Representative Supervisor at Georgia Eye Institute of the Southeast LLC in Savannah, GA oversees the front office team, ensuring high-quality patient service and efficient administrative operations. Responsibilities include supervising staff, training, ensuring smooth front desk operations, and maintaining patient satisfaction. Qualifications include EHR systems experience, medical office background, and supervisory skills.
Job Description
Practice Representative Supervisor Georgia Eye Institute of the
Southeast LLC Savannah, GA Job Details Full-time Estimated:
$45.6K – $55.7K a year 1 day ago Qualifications EHR systems Medical office experience Healthcare Administration Ophthalmology Mid-level Microsoft Office High school diploma or GED Supervising experience Front desk NextGen Associate’s degree Leadership Communication skills
Full Job Description Description:
The Practice Representative Supervisor oversees the front office team, ensuring high-quality patient service and efficient administrative operations within the practice. This role is responsible for supervising practice representatives in areas such as patient check-in/check-out, scheduling, insurance verification, and customer service. The supervisor ensures the front desk operates smoothly, staff are well-trained, and patients have a positive experience from the moment they arrive.
Key Responsibilities:
Supervise daily activities of front office representatives, including scheduling, check-in/check-out, phone support, and insurance verification. Train and mentor front desk staff to deliver excellent patient service and maintain professionalism. Monitor staff performance, provide regular feedback, and assist with evaluations. Ensure patient appointments are scheduled accurately and efficiently across providers. Handle complex patient issues or escalated concerns with empathy and resolution-focused communication. Coordinate front desk coverage and optimize staffing levels for high-volume periods. Collaborate with clinical supervisors, billing team, and management to ensure seamless communication and patient flow. Support onboarding and training of new front desk team members. Maintain compliance with HIPAA, OSHA, and internal protocols for patient privacy and safety. Monitor and improve front office workflows for better efficiency and patient satisfaction. Assist with reporting, audits, and other administrative duties as assigned.
Requirements:
Qualifications:
High school diploma or equivalent required; associate’s degree or coursework in healthcare administration preferred. Minimum of 2-3 years of experience in a medical office front desk role is required, with at least 1 year in a supervisory or lead capacity preferred. Experience in an ophthalmology practice is strongly preferred. Proficient with electronic health record (EHR) systems (e.g., NextGen), Phreesia, and Microsoft Office. Strong leadership, interpersonal, and communication skills. Ability to multitask, stay organized, and lead a team in a fast-paced, high-volume environment. Knowledge of insurance plans, authorizations, and front office best practices.
Work Environment:
Busy outpatient ophthalmology clinic or multispecialty eye care center. Regular in-person patient contact and coordination with clinical staff. Occasional extended hours may be required based on clinic needs.
