Supervisor, Patient Access Appointment Center Position Available In DeKalb, Georgia
Tallo's Job Summary: The Supervisor, Patient Access Appointment Center at Emory Healthcare in Atlanta, GA, is a full-time position offering $22.10 - $28.74 an hour with benefits from day one. The role requires a Bachelor's degree, 1 year of supervisory experience, and excellent communication skills. Responsibilities include managing appointment specialists to ensure high patient satisfaction and adherence to HIPAA guidelines.
Job Description
Supervisor, Patient Access Appointment Center Emory Healthcare – 3.8 Atlanta, GA Job Details Full-time $22.10 – $28.74 an hour 6 hours ago Benefits Wellness program Health insurance Benefits from day one Loan assistance Qualifications Customer service Call center Mid-level Supervising experience Bachelor’s degree Typing 1 year Business Communication skills
Full Job Description Overview:
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.
We provide:
Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs…and more 8am – 5pm / Full Time / 40hrs
Description:
JOB DESCRIPTION
Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide real-time supervision of appointment specialists responsible for call answering, appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time. Adhere to HIPAA and patient confidentiality requirements.
MINIMUM QUALIFICATIONS
Bachelor’s degree in business, healthcare or related field or appropriate combination of education and experience. 1 – 2 years experience in customer service and/or call centers, preferably in a healthcare setting OR Graduation from the Operations Development Program (ODP). Minimum requirement of 1 year of supervisory experience. Healthcare or customer service industry experience preferred. Excellent written and oral communication skills. Professional, caring approach, strong interpersonal and problem solving skills. Position will require the ability to type or keyboard 55 accurate words per minute. Must possess excellent communication skills and be able to relate to a wide variety of customers.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at . Please note that one week’s advance notice is preferred.
