Director of Practice Operations Position Available In Fulton, Georgia

Director of Practice Operations Playground Management MSO LLC Atlanta, GA Job Details Estimated:

$105K – $138K a year 9 hours ago Qualifications Business Management 7 years English Cost control Microsoft Office Financial analysis Master’s degree Analysis skills Driver’s License Supervising experience Bachelor’s degree Healthcare management Data entry Organizational skills Computer skills Senior level Communication skills Full Job Description

POSITION SUMMARY

Dynamic leader, responsible for driving and aligning culture and organizational strategy with practice operations. The Director is responsible for managing clinical and operational performance, implementing strategies for growth, maintaining high-quality patient care, and ensuring regulatory compliance across multiple locations within the designated region. Works with providers, location management, staff, and operations leadership to implement innovative practice growth and quality solutions improving patient outcomes and satisfaction.

ESSENTIAL RESPONSIBILITIES

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Operational Leadership Oversee daily operations across multiple pediatric clinic locations, ensuring efficiency, consistency, and quality in service delivery. Evaluate practice operations and design opportunities for improvement ensuring efficient and effective workflows; develop and implement action plans to promote successful achievement of budget and KPI metrics. Implement standardized operational practices to enhance productivity, reduce costs, and improve patient and employee satisfaction. Financial Management Develop, monitor, and manage the regional budget to ensure financial goals are achieved or exceeded. Analyze financial reports and identify opportunities to optimize revenue, manage costs, and improve profitability across locations. Collaborate with finance and billing teams to enhance reimbursement rates, streamline billing processes, and ensure accurate financial reporting. Lead and participate in the annual operating budget process helping to develop and evaluate volume projections as they relate to visits, procedures, staffing, supply, and equipment needs in the context of quality improvement and cost reduction. Clinical Quality and Patient Experience Collaborate closely with clinical leaders to uphold high-quality standards in patient care, safety, and satisfaction. Implement quality improvement initiatives and monitor patient outcomes to ensure the best possible patient experience. Lead initiatives to enhance patient engagement, access to care, and community outreach, tailoring approaches for pediatric patients. Analyze patient survey data, share the results with providers and staff, respond timely to patient inquiries and complaints, and create patient engagement strategies based on the results.? Create brand awareness through our patient engagement strategies bringing our mission, vision, and values to life. Talent Management and Development Recruit, onboard, and retain a high-performing team of providers, clinic leaders, and support staff. Provide mentorship, coaching, and professional development opportunities to enhance team performance. Set clear performance expectations with associated reviews, celebration, and rewards; builds a high-performance group with a focus on excellence and achievement orientation; recognizes individual achievements throughout the performance period. Conduct performance evaluations, identify training needs, and create succession plans for key roles. Strategic Planning and Growth Partner with executive leadership to develop and execute regional growth strategies, including opening new locations and expanding services. Analyze market trends and demographics to identify opportunities for service line expansion and community engagement. Foster relationships with local stakeholders, healthcare providers, and community leaders to build brand awareness and drive referral volume. Regulatory Compliance and Risk Management Ensure all clinics comply with state and federal healthcare regulations, as well as internal corporate policies. Develop and implement risk management strategies to mitigate liability and enhance patient and employee safety. Coordinate with compliance and legal teams to prepare for and address audits, inspections, and incident investigations. Data-Driven Decision Making Use analytics and key performance indicators (KPIs) to monitor clinic performance and identify areas for improvement. Prepare regular reports for executive leadership, highlighting successes, challenges, and action plans for continued progress. Drive initiatives focused on operational efficiency, quality improvements, and customer satisfaction based on data insights. Integration – Mergers & Acquisitions Collaborate with the integration team in identifying, developing and implementing operational SOPs and standard practices throughout designated area. Lead coordination and integration of efforts among practice operations, technology, and patient care to produce smoother workflow and more cost-effective business processes. Other Responsibilities Demonstrate dedication to the mission, vision, values, and goals of the organization. Perform other duties as assigned

KNOWLEDGE AND SKILLS

The requirements listed below are representative of the knowledge, skills and/or abilities required. Education and/or

Experience:

Bachelor’s degree required, Master’s degree preferred in healthcare or business management. Minimum seven (7) years of progressively responsible experience in physician practice or healthcare management.

Supervisory Responsibilities:

This position directly supervises employees. Computer Skills /

Technical Knowledge:

Proficient in the use of Microsoft Office Suite and familiarity of various EMR systems. General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Ability to understand and identify statistical trend analysis. Ability to identify numerical trends and variances for financial analysis.

Language Skills:

Ability to understand, read, write, and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to successfully write reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with managers, employees, patients, vendors, the public, and diverse groups of people, particularly difficult/resistant patient populations and multiple types of providers in a variety of settings.

Reasoning Ability:

Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Other Qualifications:

Experience in developing strong provider relationships and able to lead others in initiatives aimed at strengthening patient and provider experience, integrating, and optimizing services and developing a motivated, high-performance team. Creative and persistent problem solver, proven skills in revenue generation, cost control, productivity enhancements, and patient and employee satisfaction. Strategic and tactical skills, including data/metric analysis, action planning, decision support, and operations. Demonstrated ability to identify trends and act on opportunities gained from insights. The ability to think critically, solve complex challenges and productively manages conflict. Experience and comfort working in a matrixed organization with shared services and resources. Possesses dynamic skills in organizational standardization and transformation. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; sit; walk for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service, health care-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from others.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Works in well-lit, ventilated and climate-controlled medical office environment where routine equipment is used; some equipment has moving mechanical parts. May be exposed to hot and cold temperatures. Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with company policy. Travel up to 100% of the time either locally to various practices or regionally if necessary.

LOCATION

: Candidate should be based in the Greater Atlanta area, ideally east or southeast of the city (e.g., Decatur, Snellville, Stone Mountain, McDonough, Stockbridge, or surrounding areas).