Patient Intake Coordinator Position Available In Gwinnett, Georgia

Patient Intake Coordinator Preferred Healthcare – 2.8

Duluth, GA Job Details Full-time Estimated:

$42.7K – $55.3K a year 14 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Google Docs EHR systems Intake Patient assessment Healthcare Administration Mid-level Senior care Continuous improvement Wound care Organizational skills Communication skills

Full Job Description Job Title:

Patient Intake Coordinator Location:

Duluth, GA Department:

Patient Services Reports To:

Patient Services Manager Are you an exceptional communicator who thrives in a purpose-driven environment? Do you enjoy helping patients access life-changing care? Are you looking for your next opportunity to make a meaningful impact from the first phone call onward? Preferred Mobile Wound Care seeks a warm, organized, proactive Patient Intake Coordinator to join our Patient Services team. As the first point of contact for patients and referral sources, you will ensure a smooth and compassionate intake process for those needing expert, in-home wound care. We are a patient-centered, values-driven organization committed to excellence, collaboration, and compassionate service. If you’re a detail-oriented professional who believes in making every patient interaction count, we want to hear from you!

Job Overview:

The Patient Intake Coordinator manages incoming referral calls, initiates the intake process for new patients, and supports seamless communication between patients, providers, and care teams. You will coordinate appointment scheduling, verify essential intake information, and provide excellent customer service to patients and caregivers—all while contributing to an efficient, responsive healthcare experience.

Key Responsibilities:

Patient Intake & Referral Coordination:

Answer and triage incoming calls from patients, referral sources, and providers with professionalism and empathy. Gather and document critical intake information, including patient demographics, referral details, and care needs. Communicate with patients to explain the intake process, confirm appointment details, and answer initial questions. Track referral status and ensure timely follow-up with referring providers and internal care teams.

Scheduling & Communication:

Coordinate and confirm wound care appointments, ensuring timely scheduling aligned with patient needs and provider availability. Liaison between patients, family members, and clinical staff to ensure clarity and comfort throughout the intake journey. Maintain accurate records within the electronic health record (EHR) system in compliance with HIPAA and company protocols.

Team Collaboration & Support:

Work closely with Patient Services Coordinators, clinical staff, and leadership to ensure a seamless transition from intake to care delivery. Support the administrative flow of patient documentation and onboarding materials. Participate in continuous improvement efforts to enhance the intake process and patient experience.

Qualifications:

A bachelor’s degree is preferred; a degree in healthcare administration, public health, or a related field is a strong plus. 3-5 years of experience in a healthcare, front office, patient intake, or care coordination role, preferably in a fast-paced medical setting. Outstanding interpersonal and verbal communication skills, with a compassionate, patient-first approach. Strong organizational skills and the ability to multitask while maintaining attention to detail. Proficiency in Google Workspace (Docs, Sheets, Gmail) and experience with electronic health record (EHR) systems. Ability to navigate sensitive conversations with empathy, confidentiality, and professionalism.

Preferred Characteristics:

Experience working in transitional care or senior care settings. Ability to remain calm and solution-oriented under pressure. A proactive learning and personal growth approach, especially in emotional intelligence and patient engagement. Strong organizational skills with a focus on timely follow-through. Why Join Preferred Mobile Wound Care? At Preferred Mobile Wound Care , we are more than a team—we are a mission. We bring expert wound care directly to patients where they are most comfortable: at home. When you join us, you help simplify healthcare and improve lives daily.

Our Mission:

To deliver exceptional, in-home wound care services that prioritize patient comfort and convenience, reduce unnecessary hospital visits, and achieve optimal healing outcomes. Compensation & Benefits We recognize that our team’s well-being is essential to delivering excellent care. We offer a competitive compensation and benefits package, including: Competitive Salary & Incentives 401(k) with Company Match Medical, Dental, and Vision Insurance Flexible Paid Time Off & Holidays Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) Basic Life Insurance Employee Assistance Program Pharmacy Savings Program Opportunities for Growth & Professional Development Ready to make a meaningful impact? Join Preferred Mobile Wound Care and help transform lives—one call, one patient, one care journey at a time. Apply Today!